Course & Student Administration Team Leader

Faculty/Directorate

Students

School/Function

Student Services

Contract type

Fixed Term Contract

Actual hours

37

Salary from

37,646.00

Salary to

42,013.00

Posted Date

29/01/2024

Closing Date

14/02/2024

Ref No

3960

Documents

As Course & Student Administration Team Leader, the postholder will have a key role in managing highly effective course and student support for a range of programmes in the Course and Student Administration Team (CSA), within Student Services. As team leader and line-manager, you will implement and maintain the service provision of the Course and Student Administration team across the university annual cycle, ensuring the highest quality professional support service at all times. You will contribute to the coordination of a student-focused customer support service and to a responsive and adaptable approach to course and student administration, in partnership with academic colleagues and other key stakeholders. The position located across the Penrhyn Road and Kingston Hill campuses.

A highly organised and self-motivated individual and an experienced higher education administrator with a strong attention to detail, you will be innovative and a good team-player. Educated to degree level or equivalent and with advanced proficiency in the use if IT technology, you will also have experience of managing or supervising a professional support office within a Further or Higher education setting. You will be committed to providing the best quality service to internal and external colleagues and partners, always aiming towards the improvement of processes and driving up service standards. Working enthusiastically and with creativity, you will be able to analyse problems and develop innovative and workable solutions.

Make a positive difference to the higher education journeys of thousands of students

This Directorate plays a vital role in the retention and success of students at Kingston University. By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.

We cover three main areas of responsibility – Student Life, Student Wellbeing and the First Response and Administration team.

Student Life provides the University's fundamental student services while Student Wellbeing is responsible for all wellbeing and safeguarding-related policies. The First Response and Administration Team, meanwhile, ensures the smooth running of all activities.

We are proud to hold the Customer Service Excellence Quality Mark.

We have x2 full-time, 12-month fixed-term positions available. If you are a current Kingston employee this role can be offered as a secondment if your current line manager agrees, otherwise it will be a fixed-term re-engagement.

The starting salary for this position is £37,646 per annum, in addition to other benefits such as 35 days pro-rata annual leave from August 2024.

Interviews are due to be held on Wednesday 28 February 2024.

For informal enquiries please contact Bobbie Jenner-Clarke, Course & Student Administration Team Leader.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students' identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

To apply click on ‘Apply Now'. If, for accessibility reasons, you need to apply in an alternative format, please email [email protected] or call the HR Shared Services team on 020 8417 3118.