Coordinator, Student Communications
Job No.: 567283
Work type: Fixed Term
1x Part-time, Fixed term position (0.6 FTE, until 30th of August, with
potential for extension)
Location Independent - Any Victorian campus
HEO6 - $88,485 - $95,469 (pro rata) + 17% Superannuation
About the position
This position sits within the Student Experience and Employability, Student
Communications team. The team oversees the digital experience of students and
works closely with departments across the University to support the delivery
of high-quality user experience and communications.
The Student Communications team is responsible for the development,
maintenance and provision of:
Bespoke and bulk direct student communications.
High quality information resources via a variety of communication
channels.
Support and advice to departments about communications to students.
The team utilises a variety of communication channels, including:
Email
CRM (Standard Text and FAQs)
Direct SMS
Social media
Chatbot
The Student Communications team provides advice about student communications
and digital experience to areas across the University. Duties for this
position include:
Plan and edit written communications, for distribution via web and digital
channels, that are informative, accessible and focused on the student
experience.
Build, test, and publish web content including web pages and email
communications.
Maintain and review CMS content (web and Intranet) on a rolling basis.
Create engaging digital content for social media, web and digital channels
that:
Aligns with core principles of writing for the web (e.g. being concise, well-structured and accessible, using plain English).
Is optimised for readability.
Tailors content to suit the delivery channel and meet the information needs of specific audiences.
Is accurate and aligned to internal and external policies and procedures.
Maintenance of the University's student facing chatbot, including:
Macro Conflict resolution
Leveraging data to generate insights to continually improve the operation of the chatbot (including liaison with subject matter experts)
Ongoing maintenance of source materials accessed by the chatbot to ensure quality control
Maintaining relevant training materials (manuals, processes etc)
Revising and creating dialogue flows.
To be successful, you will have:
A degree with subsequent relevant experience, or an equivalent combination
of relevant knowledge, training and/or experience.
Proven experience with web content management systems (CMS) (Squiz
Matrix preferred), Electronic Direct Mail (EDM) systems (including
Adobe Campaign and Campaign Monitor) and digital production tools and
software (such as Adobe Creative Suite). Ability to troubleshoot HTML
and CSS issues.
Experience in producing content within brand guidelines, including
copywriting and communication development and management across a range of
channels including web, social media and email.
Demonstrated expertise in creating and editing content for web and digital
channels. Excellent proofreading skills and attention to detail.
Demonstrated experience managing the activities of self, including the
ability to set priorities and monitor workflows within own area of
responsibility.
Please refer to the Position Description for other duties, skills and
experience required for this position.
Benefits:
17% employer contributed superannuation
On site childcare facilities
Flexible work arrangements
Discounts for staff and their family members to study a range of La Trobe
courses
How to apply
Closing date: By 11:55pm, Thursday the 25th of April 2024
Position Enquiries: Melia Donk [email protected]
HR/Recruitment Enquiries: Madeleine Parker [email protected]
Position Description below:
Coordinator Student Communications - April 2024 - Fixed Term.pdf
Only candidates with Full Working Rights in Australia may apply for this
position.
Please submit an online application ONLY and include the following documents:
Cover letter, outlining your suitability for the position based on
information outlined in the PD; and
An up to date resume
Why La Trobe:
Develop your career at an innovative, global university where you'll
collaborate with community and industry to create impact.
Enjoy working on our inspiring and stunning campuses – the perfect hub for
industry, students and academics
Help transform the lives of students, partners and communities now and in
future
All La Trobe University employees are bound by the Working with Children Act
2005. If you are successful, you will be required to hold a valid Victorian
Employee Working with Children Check prior to commencement.
