Continuous Improvement Manager

University of Glassgow
June 26, 2024
Offerd Salary:£48,350 - £56,021
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Continuous Improvement Manager

Job Purpose

The Continuous Improvement Manager is a senior professional within CoSS, responsible for driving the efficiency and effectiveness of operational processes across the College. Working closely with senior leaders, staff across the College, and and a growing community of practice in change and continuous improvement across the university, the successful candidate will play a pivotal role in identifying, prioritising, and delivering process improvements while fostering a culture of continuous improvement among colleagues across the College.

Main Duties & Responsibilities

1. Lead the continuous improvement process for CoSS by developing and maintaining a standardised continuous improvement approach, including a framework for improving processes locally and across CoSS.

2. Lead the College coordination and engagement with the Transformation Business Partner, informing local changes to prioritise and sequence with transformational change plans.

3. Develop, implement, and maintain an approach to working collaboratively across CoSS to identify and investigate shortfalls, issues, and complaints in current business processes to determine priority projects for process improvement.

4. Facilitate end-to-end individual process review:

- Define and engage appropriate stakeholders

- Develop as-is process maps

- Identify risks, issues and inefficiencies of existing processes and opportunities for improvement

- Baseline current process

- Create to-be process maps

- Define to-be benefits and improvement over baseline

- Define implementation approach, timescales, resources and plans

- Ensure appropriate management of process change

- Ensure benefits measurement and tracking

5. Develop a data-driven approach to decision-making and benefits measurement.

6. Deliver approved business process improvements within agreed timescales, budgets, and scope.

7. Establish and maintain a proactive and transparent feedback framework, where colleagues and key stakeholders have a mechanism to provide input into future continuous improvement initiatives.

8. Drive a high-quality continuous improvement culture by socialising the continuous improvement process to educate and promote understanding and engagement across CoSS.

9. Capacity building in enabling staff capability through development opportunities and building a community of practice in continuous improvement across CoSS, aligned with developments across the wider University.

10. Network, share best practice an establish change and improvement links across the University.

11. Engage, communicate and where necessary report to sponsors and stakeholders.

12. Assess and keep up to date on market best practice for new and emerging continuous improvement techniques and controls.

Knowledge, Qualifications, Skills & Experience



A1 Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in continuous improvement management role/s

A2 Detailed knowledge and understanding of continuous improvement theory and practice


B1 Relevant Technical/Professional Improvement or Change Qualifications (e.g. Lean/Sigma/Operational Excellence/Change/ or Transformation Accreditation)

B2 Strong understanding of Higher Education organisations, purpose, and infrastructure

B3 Recognised certifications in project management disciplines (Agile, Waterfall)



C1 Significant experience (typically 5+ years) in leading continuous improvement initiatives within complex organisations, preferably in the higher education sector

C2 Broad experience using Lean/other methodology in the delivery of significant benefits to the business through process improvement programmes

C3 Proven track record of successfully leading end to end process reviews with a demonstrable record of driving improvements

C4 Experience of leading temporary change, project or improvement teams and embedding change

C5 Experience of building capability of others in continuous improvement practice at multiple levels

C6 Successful experience of establishing and maintaining relationships at all levels of a complex organisation and inspire trust and confidence

C7 Experience of preparing and presenting highly complex written information and presenting information verbally and with impact for a variety of purposes and audiences



E1 Analytical mindset with the ability to assess and address risks and challenges associated with process improvement initiatives

E2 Strong data analysis, financial and numerical skills, including the use of associated applications

E3 Adaptability and resilience in navigating ambiguity and driving positive change in dynamic environments

E4 Strong interpersonal and communication skills, with the ability to engage stakeholders at all levels

E5 Strong influencing, negotiating, networking and interpersonal skills and ability to establish personal and professional credibility at all levels

E6 Excellent written and verbal communications skills including creative and engaging presentations

E7 Dynamic thinking and problem-solving skills in a complex environment

E8 Organised and responsive with the ability to work under pressure and to tight deadlines

Terms and Conditions

Salary will be Grade 8, £48,350 - £56,021 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www., benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www.

We endorse the principles of Athena Swan https: // www. and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. for more information.

Vacancy Ref : 143749 Close Date : 26-Jun-2024 23:45

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