About the role
Single Position
Single Position
View All JobsRemoteComputer Support Assistant (IT@JH Technology Acceleration Group)
Baltimore, MD, United StatesApply NowFind out how well you match with this jobAffiliated Office AddressBaltimore, MD, United StatesRequisition ID119976Date CreatedDecember 20, 2025Job FamilyInformation Systems, ITJob SubfamilyClient Technology ServicesJob FunctionInformation TechnologyExempt StatusNon-ExemptShift TypeCasual / On CallScheduleVariesWorksite02-MD:Mount Washington CampusWork ModalityRemote: Not on-site or < 10% of hours worked on-siteIT@JH Technology Acceleration Group (TAG)is seeking a Computer Support Assistant to aide in the development, implementation, and support of its AI solutions. In this role, the Computer Support Assistant will provide excellent customer service to support requests, assist in application testing, review and update technical and customer documentation and participate in project ceremonies. The Computer Support Assistant will work closely with engineers, project managers, and other team members to integrate AI solutions into the technical fabric of a world-renowned institution.
Specific Duties & Responsibilities
- Utilize basic knowledge of computer systems, applications and interfaces.
- Gather appropriate data and devise and design simple solutions.
- Devise simple bench-marking metrics to assess system, application, or database performance.
- Provide attention to detail in data gathering, specifications development and documentation and record keeping.
- Utilize basic degree of analytical skill.
- Work under direct supervision in support of team initiatives.
- Other duties as assigned.
Minimum Qualifications
- High school diploma or graduation equivalent. Some college.
- Some experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Proficient in MS applications.
- Exposure to object-oriented programming languages, such as Java or C#.
- Experience with generative AI solutions such as ChatGPT or Microsoft Copilot.
Classified Title: Computer Support Assistant
Job Posting Title (Working Title): Computer Support Assistant (IT@JH Technology Acceleration Group)
Role/Level/Range: ATO 37.5/02/OC
Starting Salary Range: $15.70 - $25.25 HRLY (Commensurate w/exp.)
Employee group: Casual / On Call
Schedule: Varies
FLSA Status: Non-Exempt
Location: Remote
Department name: IT@JH Technology Acceleration Group
Personnel area: University Administration
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.