Computer Support Assistant ( IT@JH Networking, Telecom and Data Ctr) Baltimore, MD, United States Hybrid Posted 8 hours ago

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Computer Support Assistant ( IT@JH Networking, Telecom and Data Ctr)

Baltimore, MD, United StatesApply NowFind out how well you match with this jobAffiliated Office AddressBaltimore, MD, United StatesRequisition ID122737Date CreatedOctober 12, 2026Job FamilyInformation Systems, ITJob SubfamilyClient Technology ServicesJob FunctionInformation TechnologyExempt StatusNon-ExemptShift TypeCasual / On CallScheduleMonday-Friday, variesWorksite01-MD:Homewood CampusWork ModalityHybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)

IT@JH Networking, Telecom and Data Center is seeking a Computer Support Assistant who is responsible with guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include wireless networking.

Specific Duties and Responsibilities

• The Johns Hopkins Wireless Team has a significant amount of surveys and fleet replacements tasks to complete while large number of students are not on campus.
• The person filling this role will assist with,
• Fleet replacement working directly with Network Engineers.
• Learning how to conduct wireless surveys using Ekahau.
• Learn basic network functions for routing and switching.
• Learning RF coverage, inhibiters, AP design, and client/device troubleshooting.

Minimum Qualifications

• High School Diploma or graduation equivalent. Some college.
• Some experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Computer experience.
• Technical training on devices.
• Networking or wireless technology.

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Classified Title: Computer Support Assistant   
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: $16.10 - $25.90 HRLY ($25,272 targeted; Commensurate w/exp.) 
Employee group: Casual / On Call 
Schedule: Monday-Friday, varies 
FLSA Status: Non-Exempt 
Location: Hybrid/Homewood Campus  
Department name: T@JH Networking, Telecom and Data Ctr  
Personnel area: University Administration 

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Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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