Communications Officer 1, 2, and 3 (Pool)
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Please see Special Instructions for more details.
We are accepting applications to establish a Communications Officer 1, 2, and
3 pool. We will use this pool to fill vacancies as they occur. Read the
Special Note section of this positing for full details.
Posting Details
Position Information
Position Title Communications Officer 1, 2, and 3 (Pool)
Working Title
Location Olympia
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www. evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505.
Union Represented Yes
Overtime Eligible Yes
Monthly FTE 1.0
Salary Step (minimum monthly amount) Communications Officer 1: $5,493; Communications Officer 2: $6,062; and Communications Officer 3: $6,687
Salary Step (maximum monthly amount) Communications Officer 1: $7,387; Communications Officer 2: $8,151; and Communications Officer 3: $8,994
Cyclic Position No
Cyclic Details n/a
Project Position No
End Date n/a
Special Note This posting is to establish a pool of applicants to fill vacant Communications Officer 1, 2, and 3 positions as they occur.
The Evergreen State College will consider applicants who have successfully
completed the following two steps (in either order):
Submit an online application for employment via this posting; and
Pass Public Safety Testing tests within the past 12 months. Testing
information is available at www. PublicSafetyTesting.com
Applications will expire after twelve months. Instructions on how to
reactivate an application will be sent at time of expiration.
Position Purpose Communications Officer 1 and 2:
Transmit, receive, and relay information concerning public safety and law
enforcement activities to, from, and between Police Services mobile units,
other state, county, and Federal law enforcement agencies, and the public by
means of radio, multi-line telephone systems, computer terminals, private line
intercom, and other telecommunications devices.
Communications Officer 3:
This position is responsible for performing supervisory and operational duties
and for maintaining 24/7 dispatch coverage for the department. This position
also provides law enforcement specific administrative support including
reporting, working with law enforcement computer systems, tracking costs and
expenditures, and conveying and following department operating procedures.
Nature and Scope
Essential Functions Communications Officer 1, 2, and 3 positions perform these Essential Functions:
Provide dispatch services to police officers using two-way radio
communications.
Receive communications from the public by telephone and in person, make
appropriate computer entry as required, and maintain appropriate files and
records.
Utilize computer terminal to obtain information pertaining to driver's
licenses, vehicle registrations, wanted vehicles, wanted persons,
articles, impounded vehicles, etc. utilizing Washington State Patrol
ACCESS system.
Maintain current status of all mobile units.
Operate a multi-frequency radio console which includes police, parking,
maintenance, and residential staff communications, multi-line telephone
system, computer terminal, fax machine, and other data recording
equipment.
Relay criminal, tactical, and safety information to field units and other
appropriate agencies; dispatch fire department, ambulances, and other aid
as requested.
Receive and announce visitors to offices, assist the public with filing
accident reports or requesting public records in accordance with college
policy and Public Disclosure laws, and accept lost and found articles.
Review manual, publications, and bulletin board for information;
coordinate current events with personnel arriving on shift.
Oversee alarm and surveillance systems and notify departments and agencies
as appropriate.
Provide positive customer service and assistance to visitors/clients in
person, via e-mail, and over telephone by courteously answering direct
questions or referring to proper personnel or departments.
Operate multi-line campus switchboard console, provide positive customer
service, information, and/or courteously forward calls to correct
extensions.
Control and issue designated keys to Campus Police Officers,
administrative staff, and students after proper identification and
authorization is confirmed.
Keep accurate and updated shift logs
Accept information for service calls for Housing and relay information to
on-duty Housing personnel.
Maintain confidentiality of documents and information received in the
performance of duties.
Produce minor case reports.
Monitor Thurston County emergency radio traffic on a 24-hour per day
basis.
Assist Parking services after hour as required.
Communications Officer 2 positions have additional administrative and/or lead
worker responsibilities.
Communications Officer 3 positions have additional supervisory, reporting,
budget, and administrative responsibilities.
Additional Duties
Knowledge Skills and Abilities Communications Officer 1, 2, and 3 positions must demonstrate these Knowledge, Skills, and Abilities:
Excellent communication and interpersonal skills with diverse populations
in person, via e-mail, and over telephone and two-way radio.
Excellent written communication skills, including ability to produce minor
case reports.
Exceptional public service and customer relation skills in order to
provide information and assistance to requesting parties; knowledge of
Public Disclosure laws.
Knowledge of police organizations and standard operating procedures.
Ability to operate two-way radio communication systems, telephone
switchboard/console, and various alarm monitoring equipment.
Ability to successfully work under pressure and multi-task, requiring a
high degree of attention to detail, in a high-activity and distractive
work environment.
Proficient in general office procedures, including filing, record keeping,
and documentation.
Ability to work for extended periods of time at a desk.
Ability to problem-solve and resolve conflicts using established
guidelines and standard operating procedures.
Ability to exercise independent judgment, make sound decision, and handle
multiple competing demands during routine and emergency requests.
Ability to effectively maintain a high trust level and confidentiality at
all times.
Proficiency with computers, specifically with Microsoft Office Suite and
standard office equipment.
Ability to evaluate, prioritize, and multi-task in stressful situations.
Ability to handle stressful situations calmly and work with callers who
are experiencing a crisis.
Ability to work evenings, nights, weekends, and holidays.
Communications Officer 2 positions must demonstrate additional leadership and
administrative knowledge, skills, and abilities.
Communications Officer 3 positions must demonstrate additional supervisory,
reporting, budget, and administrative knowledge, skills, and abilities.
Minimum Qualifications
Desired Qualifications
Conditions of Employment
Must provide proof of identity and employment eligibility within three
days of beginning work.
This position is part of a bargaining unit and covered by a collective
bargaining agreement.
Prior to a new hire, a background check including criminal record history
will be conducted. Information from the background check will not
necessarily preclude employment but will be considered in determining the
applicant's suitability and competence to perform in the position.
Prior to an official offer of employment, a Declaration Regarding Sexual
Misconduct form must be submitted to the college per RCW 28B.112.080. The
college will contact current and past employers to verify this
information. Applicants who provide inaccurate information in their
declaration will be disqualified and, if the inaccuracies are discovered
after the applicant has been hired, it shall be grounds for termination.
Must successfully complete of a polygraph test.
Must obtain Washington State Patrol ACCESS System certification within six
months of date of hire.
Must have the ability to work day, evening, and graveyard shifts;
weekends; holidays; during emergency situations; and overtime as needed.
Benefits A full state benefits package which includes: paid sick and vacation leave; paid campus holidays; a generous medical, dental, life and disability insurance package for employees and dependents; retirement; optional deferred compensation and optional supplemental retirement accounts. For more information about Evergreen's excellent employee benefits, please view https: // www. evergreen.edu/payroll/benefits-package.
Posting Detail Information
Posting Number S2017-004
Number of Vacancies See Special Note section for full details
Open Date 01/19/2017
Close Date
Special Instructions to Applicants We are accepting applications to establish a Communications Officer 1, 2, and 3 pool. We will use this pool to fill vacancies as they occur. Read the Special Note section of this positing for full details.
Supplemental Questions
Required fields are indicated with an asterisk ().
Knowledge, Skill, and Ability #1: Describe your public service and customer relation skills in order to provide information and assistance to requesting parties.
(Open Ended Question)
Knowledge, Skill, and Ability #2: Describe your ability to successfully work under pressure and multi-task, requiring a high degree of attention to detail, in a high-activity and distractive work environment.
(Open Ended Question)
Knowledge, Skill, and Ability #3: Describe your skill and ability to use and understand various computer systems and applications.
(Open Ended Question)
Knowledge, Skill, and Ability #4: Describe your leadership and supervisory skills.
(Open Ended Question)
Desired Qualification: How many years of experience do you have as a Communications Officer/Dispatcher?
More than five years of experience.
Between two and five years of experience.
Less than two years of experience.
No experience.
Documents Needed To Apply
Required Documents
Cover Letter
Resume
Optional Documents
