Clinical Services Representative I

Position Details

Position Information

Recruitment/Posting Title Clinical Services Representative I

Job Category Staff & Executive - Healthcare - Administrative Services Department RHUDA - New Brunswick Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers School of Dental Medicine (RSDM) is seeking a Clinical Services Representative I for the Rutgers Health University Dental Associates (RHUDA) clinic located in downtown New Brunswick. Under general supervision, the Clinical Services Representative I will serve as a receptionist and carry out a variety of front-desk related duties.

Among the key duties of this position are the following:

Maintains appointment books and requests patient charts.

Registers patients presenting for treatment, enters all biographic and insurance information into appropriate computer system. Audits that patient data, such as address, is current.

Checks patient identification as required by RSDM/RHUDA policies.

Obtains a copy of the patients' Medicaid/Medicaid HMO card each month, verifies and updates information as needed.

Responsible for the collection and posting of patients' payments, ensures that the patient payments are recorded properly and prepares computer receipts for patients.

Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.

Prepares and balances receipts daily for the bank deposit, endorses all checks with RSDM stamp and ensures that deposit is placed in a secure lock bag.

Performs other related duties as assigned.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 1850 Position Salary Annual Minimum Salary 24.390 Annual Mid Range Salary 24.890 Annual Maximum Salary 25.640 Standard Hours 40.00 Union Description Teamsters, Local 97 Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to https:// uhr.rutgers.edu/benefits/benefits-overview. Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https: // finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health- insurance.

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.

Certifications/Licenses Required Knowledge, Skills, and Abilities

Excellent interpersonal and communication skills.

Must be computer literate, including proficiency in Word and Excel.

Preferred Qualifications

Preference will be given to those with at least three (3) years of prior dental front-desk experience.

Associate's degree preferred but not required.

Equipment Utilized Physical Demands and Work Environment

Ability to lift 10 lbs.

Clinic and office operation with moderate noise.

Special Conditions

Posting Details

Posting Number 23ST1296

Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details

New Brunswick, NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre- employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: https:// uhr.rutgers.edu/non- discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk ().

Do you have three (3) years of progressively responsible clerical experience?

Yes

No

Do you have one year of cash collection experience in a business setting?

Yes

No

Applicant Documents

Required Documents

Resume/CV

Optional Documents

Cover Letter/Letter of Application