Client Services Officer

Macquarie University
April 14, 2024
Offerd Salary:$93,017 to $102,
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

• Salary Package: $93,017 to $102, 676 (HEW Level 6), plus 17% employer's superannuation and annual leave loading • Appointment Type: Continuing, Full-time • Location: Macquarie University, Wallumattagal campus, North Ryde


The Client Services Officer is responsible for supporting the Client Services Manager in the efficient day-to-day oversight of their precincts including buildings and external areas, will be aware of and drive engagement around all works occurring in their precinct at all times.

Key Accountabilities

  • Undertake daily inspections of all aspects of their Precinct, to ensure teaching spaces are set up appropriately between sessions, report on any damage or maintenance that needs attention, and be a first response to any operational requests raised by stakeholders.
  • Support and facilitate activation events within their precincts.
  • Work in partnership with the Facilities Management team to assist in the inspection of works to ensure the works are completed by the contractors.
  • Work in partnership with the Sustainability and Planning teams to undertake relocations on small projects and manage the movement of furniture within university spaces and recycling stores as required.
  • Support the Client Service Manager in attending regular meetings and contributing to timely reporting to all stakeholders and the Property team, on activities, challenges and actions within their precinct.
  • Maintain detailed knowledge of all operational works, projects and services that Property is providing to their clients.
  • About You

    You will have experience working in a client facing service industry, facilitating and addressing enquiries and resolving issues efficiently to ensure the smooth running of a precinct/building operations. Your client- oriented approach and attention to detail will define you as a proactive, collaborative individual who provides excellent customer service.

    You will be adept at managing competing priorities and collaborating with a variety of stakeholders to resolve issues in a timely manner. With your good communication and ability to build and maintain relationships, you will provide assistance to ensure a positive and professional client service experience.

    About Us

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    To Apply

    To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet to the selection criteria below:

  • Experience coordinating and facilitating events/engagements in collaboration with teams using a client service lens.
  • Proven ability to build and maintain relationships with a wide range of stakeholders, and experience collaborating with internal/external contractors/suppliers.
  • Good communication skills (written and verbal), including report writing and presentation skills.
  • Attention to detail and time management skills.
  • Demonstrated experience in providing excellent customer service.
  • Ability to coordinate with other departments on client-related matters.
  • Proficient in MS Office Suite; advanced skills in Excel and PowerPoint.
  • Experience working in the Higher Education Sector highly desired.
  • This position requires Criminal History Check.

    All Enquiries: Rainki Kan, HR Administrator via [email protected]

    Applications Close: Sunday, 14 April 2024 at 11:59pm (AEST)

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    14/04/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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