Client Engagement Officer - identified s25

University of Queensland
April 09, 2024
Offerd Salary:$71,640
Working address:N/A
Contract Type:fixed-term position
Working Time:Full time
Working type:N/A
Ref info:N/A
  • Business School

  • Identified (s25): For Aboriginal and/or Torres Strait Islander applicants only.

  • Plan for your future with a generous 17% superannuation allowance

  • Join a university ranked in the world's top 50

  • Based at our conveniently located Brisbane City Campus

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • 17% superannuation contributions

  • 17.5% annual leave loading

  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • On campus childcare options

  • Salary packaging options

  • About This Opportunity

    The Client Engagement Officer is responsible for performing day-to-day administrative duties within the Graduate Management Discipline (GMD)—Executive Education and MBA—portfolio.

    Key responsibilities will include:

  • Act as the first contact point for the discipline for all incoming communications, including; phone, email, CRM, live chat, webforms and call-backs

  • Provide general advice on the MBA program and triage communications and

  • correspondence to appropriate team members and other colleagues or departments within the UQ community

  • Assist with administration of all MBA courses and activities as directed. These duties may include facilitator liaison, venue liaison, preparation of course materials and other tasks of an administrative nature

  • Build relationships with UQ students, staff and clients that regularly return for GMD programs and courses, providing a superior level of service

  • Attend and participate in MBA related marketing events and information evenings outside of standard business hours, as directed

  • Perform other duties and administrative tasks in support of the MBA program and team as required.

  • This is a full-time fixed-term position through to April 2025.

    At HEW level 4, the full-time equivalent base salary will be in the range $71,640.06 - $75,957.51 plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818.87 - $88,870.29 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

    About You
  • Completion of a diploma level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training

  • Demonstrated focus on continuous improvement, and a commitment to service excellence

  • Demonstrated ability to prioritise own workload, work independently and meet deadlines, while working in a high performing team, to successfully achieve business outcomes

  • High-level communication skills including effective listening, the ability to develop rapport with stakeholders including students, academics and industry partners

  • Experience managing client and colleague expectations within a policy driven environment.

  • The University of Queensland considers that being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement for this position under s25 of the Anti-Discrimination Act 1991(Qld) and the filling of this position constitutes a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).

    The position is therefore only open to Australian Aboriginal and/or Torres Strait Islander people.

    The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.

    In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    For more information about this opportunity, please contact Sylvia Bonny at [email protected]

    For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section

  • Resume

  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected].

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close Tuesday 9 April 2024 at 11.00pm AEST (Job Reference Number - R-37044).

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