Cleaning Supervisor

Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance.

Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm.

Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

Full time Open ended

The closing date for applications is midnight on Tuesday 18 February 2025. Interviews are expected to take place on Wednesday 05 March 2025.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University has implemented the pay uplift for 2024/25 as confirmed by the Universities and Colleges Employers Association (UCEA). This is being implemented in two stages - the first stage was effective from the 1 August 2024 and is reflected in the advertised salary, the second stage is effective from 1 March 2025 therefore salaries will increase in accordance with agreed rates.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Where students live and study during their time at university and the relationship that they have with those responsible for managing their accommodation forms a significant part of their experience. The University has around 3000-bed spaces available, 2000 on the Stirling campus and a further 1000 in Bridge of Allan and nearby Stirling.

Our customers are diverse, including those attending a course in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others have specific requirements and needs.

This accommodation is primarily for student use but is also used during the summer for those attending conferences and events or on holiday.

The business is fast-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society.

The University has 18,500+ students globally and employs 1,800 staff, with more than 140 nationalities represented on our scenic central Scotland campus. Our campus environment is ranked first in the UK and top three in the world, and our sports facilities rank first in the UK and top five in the world (International Student Barometer 2022, wave two), reflecting our long- standing designation as Scotland's University for Sporting Excellence.

We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University- led projects: the National Aquaculture Technology and Innovation Hub, Scotland's International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www. stir.ac.uk

Job number

Contract Type

Posting End Date

Location:

Grade

Faculty/Service

Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance.

Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm.

Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

Full time Open ended

The closing date for applications is midnight on Tuesday 18 February 2025. Interviews are expected to take place on Wednesday 05 March 2025.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University has implemented the pay uplift for 2024/25 as confirmed by the Universities and Colleges Employers Association (UCEA). This is being implemented in two stages - the first stage was effective from the 1 August 2024 and is reflected in the advertised salary, the second stage is effective from 1 March 2025 therefore salaries will increase in accordance with agreed rates.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Where students live and study during their time at university and the relationship that they have with those responsible for managing their accommodation forms a significant part of their experience. The University has around 3000-bed spaces available, 2000 on the Stirling campus and a further 1000 in Bridge of Allan and nearby Stirling.

Our customers are diverse, including those attending a course in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others have specific requirements and needs.

This accommodation is primarily for student use but is also used during the summer for those attending conferences and events or on holiday.

The business is fast-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society.

The University has 18,500+ students globally and employs 1,800 staff, with more than 140 nationalities represented on our scenic central Scotland campus. Our campus environment is ranked first in the UK and top three in the world, and our sports facilities rank first in the UK and top five in the world (International Student Barometer 2022, wave two), reflecting our long- standing designation as Scotland's University for Sporting Excellence.

We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University- led projects: the National Aquaculture Technology and Innovation Hub, Scotland's International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www. stir.ac.uk