Chief IT Support Technician (Fixed Term)

University of Cambridge
February 16, 2025
Contact:N/A
Offerd Salary:£30,505-£34,866
Location:N/A
Working address:N/A
Contract Type:Fixed-term: The fund
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Chief IT Support Technician (Fixed Term)

Join us at the Department of Engineering, here in the University of Cambridge. As the largest Department in the University, we have a long record of world- leading teaching and research across the engineering disciplines, and we continue to break new ground in response to the problems today.

The Department's Information and Computing Services group (ICS) provides IT and AV services that underpin the Department's teaching and research, as well as the administration that supports them. ICS comprises approximately 30 IT professionals, working closely in teams focused on user support, infrastructure, AV, research support and DevOps.

We are looking for an IT Support Technician to join ICS. You will be based on the fast-developing Cambridge West site, working initially within the Department's Electrical Engineering Division and the Whittle Laboratory, where there is exciting work underway towards sustainable, zero-carbon flight.

As IT Support Technician, you will join the helpdesk and desktop support team headed by our IT Support Team Leader. The Support Team is responsible for front-line IT services and provides first- and second-tier support to users across the Department. Members of the team work closely together and with colleagues across ICS. In this role, you will work particularly closely with specialist research support IT staff on the Cambridge West site. Alongside your core support work, you will have the opportunity to work on special projects and services, and to contribute to IT planning.

With users including students, academics and professional staff, this is a busy and dynamic environment, and you will be exposed to a wide range of technologies. You should enjoy interacting with customers and have a desire to progress your technical skills through your work and through the training and development opportunities available to members of ICS. The IT Support Team is the face of IT in the Department for many users, and it must respond quickly, communicate effectively and provide high levels of service. Ideally, you will have demonstrable skills and experience with:

  • Delivering customer-facing IT services and support
  • Troubleshooting computer hardware and software issues
  • Microsoft Windows, Office and all Microsoft 365 products
  • User account management, preferably within Active Directory / Entra ID (Azure)
  • Computer deployment tools
  • Experience with any/all of networking (DNS, DHCP), Linux (CentOS, Ubuntu), Macs and Active Directory would be advantage, as would previous experience of working with a helpdesk ticketing system.

    Fixed-term: The funds for this post are available for 3 years in the first instance.

    Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

    If you have any questions about this vacancy or the application process, please contact the HR Office at the Department of Engineering (hr- [email protected], 01223 332615).

    Please quote reference NM44746 on your application and in any correspondence about this vacancy.

    The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

    The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

    Further information
  • Further Particulars
  • Department/Location

    Department of Engineering, Electrical Engineering Building & Whittle Laboratory situated in JJ Thomson Avenue

    Salary

    £30,505-£34,866

    Reference

    NM44746

    Category

    Assistant staff

    Published

    15 January 2025

    Closing date

    16 February 2025

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