Certified Medical Assistant -Hematology/Oncology Clinic
Work Arrangement:
Requisition Number: 274119
Regular or Temporary: Regular
Location:
Mooresville, NC, US, 28117
Personnel Area: DUKE HEALTH LAKE NORMAN
Date: Sep 8, 2026
At Duke Health, we're driven by a commitment to compassionate care that
changes the lives of patients, their loved ones, and the greater community. No
matter where your talents lie, join us and discover how we can advance health
together.
Duke Health Lake Norman Hospital
Pursue your passion for caring with Duke Health Lake Norman Hospital in
Mooresville, North Carolina. The smallest of the four Duke Health hospitals at
123-beds, it offers a comprehensive range of medical services, including
24-hour emergency care, cardiology, orthopedics, women's services, and
surgical specialties.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North
Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing
Specialties Award for Nursing Certification Advocacy for being strong
advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
This position offers a commitment bonus of $7,500 or higher, based on
experience, if eligible.
Job Summary
The Medical Assistant, Certified functions as an integral member of the
interdisciplinary healthcare team in providing direct patient care. The
Medical Assistant, Certified performs routine administrative and patient care
supportive duties in a Health System medical practice that assist medical
and/or nursing staff in the examination and treatment of patients and ensure
the clinic/office runs smoothly.
Work Performed
Clinical responsibilities:
The CMA takes medical histories and records vital signs, explains
treatment procedures to patients, and prepares patients for examinations
and procedures.
Patient care support responsibilities may include assisting the medical
and nursing staff during examination and procedures, collecting and
preparing laboratory specimens, performing basic laboratory test in the
clinic/office, taking electrocardiograms, removing sutures/ staples,
changing sterile and non-sterile dressings, promoting patient/family
understanding of the educational content and his/her involvement in the
plan of care, and documenting in the patient record.
Other clinical support responsibilities include disposing of contaminated
supplies, instrument processing, high level disinfection and sterilization
of medical instruments, telephoning prescriptions to a pharmacy, preparing
and administering medications as directed by a physician, and authorizing
drug refills as directed.
Performs other clinical functions as delegated and supervised by the
physician.
Administrative responsibilities:
The CMA greets patients, answers telephones, schedules appointments to
include arrive appointments in MaestroCare, checkout patients, and
referral scheduling; arranges for hospital admissions and laboratory
services, updates and files patient medical records, fills out insurance
forms, handles billing, bookkeeping to include receiving copays and
collections on account balances; correspondence, and ordering clinical and
clerical supplies and forms.
Performs other administrative duties as directed. May be requested to be a
liaison for clinic activities such as Joint Commission and falls and/or
participate in clinic committees.
Knowledge, Skills and Abilities
Good customer service skills.
Work requires the ability to understand and follow oral and written
instructions generally acquired through a high school education and
medical assistant programming.
Heavy lifting and the ability to transport stretchers and wheelchair
patients may be required.
Working knowledge of sterile techniques and special procedures that are
applicable to work performed.
Working knowledge of procedures and techniques involved in administering
routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and
safety precautions applicable for work in a clinic setting.
Working knowledge of infection control procedures and safety precautions.
Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge
posting, order entry.
Able to document and communicate pertinent information
Ability to establish and maintain effective working relationships with
patients and clinic staff
Typing skills medical terminology
Levels II and III -- Ability to independently seek out resources and work
collaboratively
Level Characteristics
N/A
Minimum Qualifications
Education
Level I -- Graduation from accredited Medical Assistant program strongly
preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
or the Accrediting Bureau of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Level III -- Graduation from a medical assistant program accredited by the
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
or the Accrediting Bureau of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Level IV -- Graduation from a medical assistant program accredited by the
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
or the Accrediting Bureau of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Experience
Level I -- No experience required.
Level II -- 1 year of clinical experience as a Medical Assistant,
Certified in a clinical setting.
Level III -- 2 years of clinical experience as a Medical Assistant,
Certified in a clinical setting.
Level IV -- 3 years of clinical experience as a Medical Assistant,
Certified in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in
Medical Assisting. General Ladder Statement: In addition to the education
and experience noted, applicants must meet all requirements set forth in
the Medical Assistant, Certified (CMA/RMA) Ladder Program document for
Levels II, III, and IV.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Duke is an Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color, disability, gender,
gender expression, gender identity, genetic information, national origin,
race, religion, sex (including pregnancy and pregnancy related conditions),
sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Nearest Major Market: Charlotte
