Certified Medical Assistant (CMA) Duke Primary Care-Apex
Work Arrangement:
Requisition Number: 273734
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: DUKE PRIMARY CARE
Date: Sep 11, 2026
At Duke Health, we're driven by a commitment to compassionate care that
changes the lives of patients, their loved ones, and the greater community. No
matter where your talents lie, join us and discover how we can advance health
together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family,
adolescent, and internal medicine services as well as urgent, general
pediatric, and virtual care at nearly 50 clinic locations across central North
Carolina.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North
Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing
Specialties Award for Nursing Certification Advocacy for being strong
advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Department Profile: Duke Primary Care in Apex offers comprehensive family
medicine and lab services in one location. For adults, services include
internal and family medicine, annual physicals, preventive care, sick visits,
immunizations, chronic illness management, women's health care, and diagnostic
tests like lab work and X-rays. For children and adolescents, care includes
well-child visits, routine checkups, physicals, immunizations, and management
of conditions like asthma, allergies, and diabetes. Clinic Location and
Hours: 1565 Orchard Vilas Ave Apex NC 27502 Open Monday -Friday 8am-5pm
Job Summary: The Certified Medical Assistant (CMA) functions as an
integral member of the interdisciplinary healthcare team in providing direct
patient care. The CMA performs routine administrative and patient care
supportive duties in a Health System medical practice, they assist medical
and/or nursing staff in the examination and treatment of patients and ensure
the clinic/office runs smoothly. Administrative Duties:
Answer telephones
Greet patients
Update and file patient medical records
Fill out insurance forms
Handle correspondence
Schedule appointments
Arrange for hospital admissions
Arrange for laboratory services
Handle billing and bookkeeping
Clinical Duties:
Assist medical and nursing staff in a variety of tasks including:
Taking medical histories and recording vital signs
Explaining treatment procedures to patients
Preparing patients for examinations and procedures
Assisting the physician during the examination and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Dispose of contaminated supplies Sterilize medical instruments.
Promote patient/family understanding of the educational content and
his/her involvement in the plan of care, and document in patient record
Prepare and administer medications as directed by a physician
Authorize drug refills as directed Telephone prescriptions to a pharmacy
Draw blood
Prepare patients for x-rays, tests and procedures
Take electrocardiograms Remove sutures/ staples
Change sterile and non-sterile dressings
Required Qualifications at this Level Education
Level I -- Graduation from accredited Medical Assistant program strongly
preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
or the Accrediting Bureau of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Level III -- Graduation from a medical assistant program accredited by the
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
or the Accrediting Bureau of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Experience Level I -- No experience required. Level II -- Must have
at least 1 year of clinical experience as a Medical Assistant in a clinical
setting.
Level III -- Must have at least 3 years of clinical experience as a
Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in
Medical Assisting.
General Ladder Statement: In addition to the education and experience
noted, applicants must meet all requirements set forth in the Medical
Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and
III.
Degrees, Licensure, and/or Certification
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Knowledge, Skills, and Abilities
Good customer service skills.
Work requires the ability to understand and follow oral and written
instructions generally acquired through a high school education and
medical assistant programming.
Heavy lifting and the ability to transport stretcher and wheelchair
patients may be required.
Working knowledge of sterile techniques and special procedures that are
applicable to work performed.
Working knowledge of procedures and techniques involved in administering
routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and
safety precautions applicable for work in a clinic setting. Working
knowledge of infection control procedures and safety precautions.
Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge
posting, order entry. Able to document and communicate pertinent
information
Ability to establish and maintain effective working relationships with
patients and clinic staff
Typing skills
Medical terminology
Levels II and III -- Ability to independently seek out resources and work
collaboratively
Duke is an Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color, disability, gender,
gender expression, gender identity, genetic information, national origin,
race, religion, sex (including pregnancy and pregnancy related conditions),
sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
