Office of the Vice President (Advancement and Community Engagement)
Casual position with an hourly rate in the range of $53.21 to $59.15, plus superannuation of 11% (HEW Level 5)
Based at the picturesque St Lucia Campus
As Gift Administration Officer , you will support the processing and administration of gifts and pledges from various giving channels, including the timely dissemination and continuous monitoring of philanthropic funds within UQ.
This position is responsible for ensuring accuracy and integrity of philanthropic fund data by evaluating donor, gift and fund information received and appropriately creating, maintaining, and enriching relevant university key databases and records.
The Gift Administration Officer position employs a curiosity driven approach to support philanthropic fund situations, recommend solutions, or escalate fund and gift transactions and donor inquiries, when necessary. In doing so the role is expected to work closely with the Funds Coordinator and Manager, Operations and act as a point of contact and liaison to Donor Relations, Finance and Business Services, Research and Innovation and other key business partners regarding philanthropic fund operation matters.
Key responsibilities will include, but are not limited to:
Ensure accuracy and integrity of donor, gift, and fund records by maintaining and enriching university databases.
Process and analyse fund contributions, ensuring CRM and ledger accuracy, and perform corrective actions as needed.
Prepare paperwork for donor commitments, update pledge records, and manage recurring gifts within the CRM.
Handle donor inquiries, distribute receipts and acknowledgments, and resolve issues by interpreting policies and best practices.
Support projects, process enhancements, and cross-team collaborations to optimise Advancement Services and donor engagement.
This position reports to the Senior Manager, Gift Administration.
About UQAs part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.
About Advancement and Community EngagementThroughout its history, The University of Queensland has benefited from the support of its alumni and community through engagement, volunteering and gifts. We are committed to positioning UQ as a worthy destination for philanthropy, ensuring future generations have access to educational opportunity and that we continue to deliver world leading research and innovation.
Equally, our focus is on building strong relationships with more than 340,000 alumni worldwide, as Change Makers. Together we create opportunities to share knowledge, skills, ideas and provide mentoring and peer coaching opportunities, that provide lifelong beneficial partnerships.
To learn more about philanthropy at UQ visit https: // alumni.uq.edu.au/giving/. To learn more about Advancement's alumni engagement activities, visit https: // alumni.uq.edu.au/.
About YouQualifications with a focus on philanthropy/fundraising/non-profit and/or data entry, business analytics, customer service, with at least 4 years' relevant experience; and/or an equivalent combination of relevant practical experience and or education/training.
Knowledge of data processing and quality assurance that meet donor-centric expectations and the financial standards.
Exceptional attention to detail with ability in using and applying policies, procedures, guidelines and/or industry standards to conduct data entry and enrichment tasks
Thinking creatively to solve data and workflow issues to deliver maximum efficiency.
Demonstrated ability to work flexibly, independently, and within a team environment, using initiative, judgement and discretion.
Demonstrated interpersonal and communication skills, both written and oral, including the ability to liaise effectively with a diverse range of people in a complex organisational environment.
Demonstrated skill and knowledge of, or ability to learn quickly, the technology tools available to Advancement including Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access. Advanced knowledge of Excel preferred.
Desirable
Experience working within higher education Advancement, or the not-for- profit sector.
Experience in working with data from alumni and fundraising databases and CRMs such as the Raiser's Edge or Salesforce
The successful candidate may be required to complete background checks including, right to work in Australia and criminal history.
Questions?For more information about this opportunity, please contact Helen Tauro, Senior Manager, Gift Administration via [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.
Want to Apply?All applicants must upload the following documents in order for your application to be considered:
Cover letter summarising how your background aligns to the ‘About You' section
Resume
As a casual employee, and in line with Fair Work, please note that there is no commitment to ongoing work in this position.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.
Applications close Thursday, 27 February 2025 at 11.00pm AEST (R-48037).