Campus Store Service Representative

Job Title

Campus Store Service Representative

Requisition #

997504.3

Job Type

Permanent (for any group)

Union or Employee Group

MRSA

Classification

SAD03 Administrative Services III

Position End Date (if applicable)

Location:

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

Posting

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Business and Retail Services

The Cougars Campus Store operates as a department within Business and Retail Services. It operates as a retail center to provide academic course materials, services and products to students in support of the mission and financial goals of the university.

About the Role

This Campus Store Service Representative provides key customer service for daily operations of a variety of products and services offered at the Cougars Campus Store and throughout Retail Services at MRU. Our Customer Service Representatives (CSRs) are expected to be engaged, connected, and understanding as they assist students, faculty, staff, and the general public with their needs as they connect with the many products and services offered at MRU. CSRs are responsible for delivering friendly, knowledgeable, and exceptional service in all actions and interactions at the Cougars Campus Store and throughout the MRU community. Along with ensuring the store is neat, tidy, and an exciting retail environment, CSRs provide customers an exemplary campus store experience while promoting the MRU brand and generating sales.

The CSRs' key areas of focus are on providing a customer experience on the sales floor and in all areas including, but not limited to, the MRU campus card system, digital print, textbook information, and general sales processing through the points- of-sale. Under the direction of campus store management, the CSRs work as a team and are the first point of contact for customers and need to be friendly, adaptable, dynamic, engaged, and possess excellent communication skills, all while modeling the MRU service values of integrity, respect, professionalism, and accountability.

Responsibilities

Customer Services

Provide customer experience on the sales floor and assist customers with all general enquiries, and all products and services available through the campus store and other areas as needed.

Perform point-of-sale transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines provided by campus store management.

Utilize various software solutions to confidently provide customers with product knowledge which will enhance customer engagement, provide efficient service, drive MRU brand loyalty, and maximize sales.

Promote awareness and growth of the Cougar brands by introducing customers to additional brand channels and MRU initiatives found within the store and across the campus.

Proactively resolve customer concerns in a manner consistent with campus store policy while keeping customer satisfaction in mind.

Consistently provide support to all campus store staff through sharing and enhancing general knowledge, helping to complete tasks in a quick and effective manner, and assisting in customer interactions whenever necessary.

Maintain and promote Cougars Campus Store brand standards of neat, clean and organized sales floor, fitting room and stockroom to ensure the store is safe, inviting, and presentable for employees and customers.

Operational Store Support

Assist in ensuring merchandise is tagged and priced with the accurate information found in the inventory system and organized on the sales floor to a consistent merchandising standard.

Aid in re-stocking the sales floor and maintaining store signage to ensure that pricing information is clearly communicated to the customers.

Provide feedback to the Purchasing Supervisor based on customer requests.

Assist in meeting digital needs and posting on social media as required.

Help process received shipments and inspect merchandise to ensure a high level of quality control is maintained.

Campus Engagement

Work with and support MRU partners and stakeholders outside of the Cougars Campus Store on projects.

Build campus-wide relationships by supporting the MRU brand, attending off-site events, promoting alumni relations, and engaging in the MRU community.

Understand and adhere to MRU's Mission, Vision, and Values by embodying the service values of integrity, respect, professionalism, and accountability.

Qualifications

One-year post secondary certificate / program completion.

12 - 18 months of experience working in a busy retail environment where customer service is of utmost importance.

Experience in a campus store is not required, but would be an asset.

Some knowledge of print environment and bindery equipment would be an asset.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Salary: $39,375 - $49,774 per annum

Closing Date: December 21, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 999999, CV.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority.

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment athttps:// www. cic.gc.ca/english/study/index.asp.

If you require an accommodation in order to participate in the recruitment process, please notify [email protected] and we will work together on the accommodation request.

We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.