Campus Security Officer
Job Purpose
The post holder will work as part of the Campus Security Team (CST) to
provide a range of professional, flexible, and reliable in-house security,
safety and traffic management services to all staff, students and visitors and
university properties across the university portfolio. Personally, delivering
a front line professional, customer centric approach to enhancing the student
experience.
Main Duties and Responsibilities
Customer Service
Deliver friendly, customer centric, proactive security support to all
users of the university property. Be visible, maintaining a high profile
with customers and staff and personally taking action to resolve security
issues and deliver an excellent support service to enhance the student
experience.
Promote a positive image of the University at all times by personally
living the values, maintaining a professional appearance, wearing
protective clothing/workwear as issued during external and internal
patrols, gatehouse monitoring, gatehouse reception duties, traffic and
pedestrian gate duties.
Delivering a full range of delegated support activities, including
directional information about the location of campus buildings, providing
access to services for campus users, contractors and visitors and as and
when required providing reception and ceremonial and events security
support services and relevant visitor information in person, by telephone
or email.
Signpost and advise students, staff or visitors to the correct support
services both internally and externally. This may involve interacting with
students in periods of distress/crisis and supporting our international
student population.
Provide practical support to and respond to fire alarms, building alarms,
safe zone activations and emergency situations also providing first aid,
evacuation chair and evacuation lift support, when appropriately trained
to do so. Including responding to assistance notifications from staff,
students and visitors with disabilities where assistance may be needed
with building evacuations.
Maintaining effective two-way communication and briefings on emerging
incidents with colleagues which may involve using two-way radios or other
communication tools.
Following appropriate training, monitor CCTV and other systems in line
with general data protection regulations and support internal control room
duties of incident management, issuing of equipment, and alarm activation
management.
Be aware of and ensure compliance with all aspects of University policies,
relevant legal, regulatory, health and safety requirements.
Following appropriate training, respond to any “critical incident”, and
all aspects of traffic management and be competent in the use of
technology to support these aims. Escalating and reporting any compliance
and emergency issues in a timely manner.
Demonstrate teamwork, high levels of productivity and quality of service.
Daily Intelligence Led Patrols and Event Support
Monitor the campus by day and by night on foot and by vehicle to ensure a
safe environment for all staff students and visitors; and carry out checks
of University buildings and external car parking areas in order to prevent
the risk of fire, flooding, accident and intrusion.
Respond to Safe Zone alarm activations by foot or by vehicle on a regular
basis.
Monitor traffic flow on the Gilmorehill and Garscube campus in order to
ensure that all internal roads are free from obstruction, to prevent
accidents and to carry out a mobile patrol of externally located
university property including student residential facilities.
Use supportive marshalling techniques with traffic pedestrian flow for
students, staff and visitors entering and leaving campus gates,
turnstiles, and buildings.
Working as a proactive team provide security support during University
business, events and graduations to ensure they run smoothly and
efficiently.
Monitor standards of behaviour including control of substance abuse,
violence, language, noise, theft, nuisance etc throughout the University
and report via the correct system to support Student Services and the
Student Conduct Team.
H &S Compliance and Security
Ensure that all access Gates (traffic and pedestrian) are opened and
closed as necessary on each working day or when directed by management.
Enquire into and systematically investigate unauthorised access onto
campus, buildings, or parking on campus using all available information
and facilities.
Accurately complete incident reports and accessible records of all
security occurrences, investigations and reports as necessary.
Supporting the locking and unlocking of premises, in accordance with the
Key & Access Control Management policy at all times maintaining records
ensuring the uplift and return of building keys, operation of burglar
alarms, as necessary.
Following training act as Fire Warden/Evacuation chair operator to ensure
the safe evacuation of University buildings.
First responder to all emergencies including administering first aid
following first aid training.
Liaise with any contracted on-site security personnel as well as
University accommodation staff thus providing a reliable support service
to Student and Academic Services. Personal Commitment to our values of
ensuring an inclusive community, our commitment to a safe environment for
all and to our Don't Walk By approach in relation to our campus premises.
Alongside the Facilities Team, assist in the coordination of contractors
on-site, by following the contractor's policy and ensuring the day-to-day
work of the building is not disrupted; working closely with the estates
department to raise any concerns.
Support proactive fault and maintenance reporting to the Estates and IT
helpdesk.
Knowledge, Qualifications, Skills and Experience
Knowledge /Qualifications
Essential
A1 Either: Ability to demonstrate the competencies required to undertake the
duties associated with this level of post having acquired the necessary
knowledge and skills in a similar role. Or Scottish Credit and Qualification
Framework level 4 in English and Mathematics (National 4) or equivalent, and
some experience of working in a similar role.
A2 Either the ability to undertake training or, good knowledge and
understanding of security services including building access control systems
and the use of CCTV systems.
A3 Understanding of relevant health and safety policies and procedures
relative to the role, including manual handling, fire safety and security,
evacuation chair procedures to ensure you can work safely and respond
appropriately to support emergency evacuations.
A4 Either working towards a full UK driving licence or, a full clean UK
driving licence to undertake mobile patrols and respond quickly to emergency
situations and incidents across a geographically dispersed University campus.
A5 Knowledge and understanding of working successfully in a multicultural
environment interacting with people from different cultures, backgrounds,
races, and faiths.
Skills
Essential
C1 A proactive, flexible and enthusiastic approach to work.
C2 Excellent written and oral communication skills to communicate effectively
with students, staff and visitors in a courteous and diplomatic manner.
C3 Self-motivated, able to manage time effectively with ability to work
effectively as part of a team and also unsupervised.
C4 IT skills, to include MS Office and Outlook to support the on-line fault
reporting system and accurately record security incidents and compliance
checks.
C5 Customer care skills.
C6 Accuracy and attention to detail.
C7 Willingness to develop and enhance own skills and knowledge by
participating in training to acquire additional skills and broaden knowledge.
C8 Ability to carry out regular surveillance patrols on foot and to secure the
safety of a geographically dispersed campus.
C9 Ability to interact effectively with the International community and with
any individuals in distress/crisis.
Experience
Essential
E1 Experience providing good front line customer focused security, customer
service, or facilities service to a range of customers and visitors.
E2 Experience of health and safety legislation within a working environment.
Terms and Conditions
Salary will be Grade 3, £21,900 - £22,681 per annum, plus 25% shift allowance.
This post is full time (35 hours p/w) and open ended.
The hours are based on a 6 on 4 off shift rotation, consisting of 2x early
shift 06.45 - 12.45, 2x back shift 11.45 - 18.45, 2x night shift 18.45 -
06.45.
As part of Team UofG you will be a member of a world changing, inclusive
community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are
developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including
41 days of leave for full time staff, pension - pensions handbook
https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and
discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month
UofG Sport membership for all new staff joining the University
https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of
all. Equality, diversity and inclusion are at the heart of our values.
Applications are particularly welcome from across our communities and in
particular people from the Black, Asian and Minority Ethnic (BAME)
community, and other protected characteristics who are under-represented
within the University. Read more on how the University promotes and embeds all
aspects of equality and diversity within our community
https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan
https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/
and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please
visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 154751 Close Date : 22-Sep-2024 23:45
