POSITION: Campus Experience Ambassador (CEA) DEPARTMENT: Office of
Undergraduate Admission REPORTS TO: Campus Experience Interns and
Managers HOURLY RATE: $15.00 POSITION AVAILABILITY: August 2026 - May
2027 POSITION DESCRIPTION: Campus Experience Ambassadors (CEAs) are
dynamic students who blaze the trail for every visitor, shaping first
impressions and creating meaningful connections that inspire future students
to see themselves at Dominican University. As part of the Campus Experience
Team, CEAs are at the heart of campus engagement. They lead high-impact campus
tours, support admission events, welcome guests at the Welcome Center &
Information Desks (WID), manage visitor communications, and connect the
campus community with the people, places, and resources that define the
Dominican experience. Every interaction is an opportunity to inform, inspire,
and make someone feel at home. CEAs develop professional communication skills,
confidence, and storytelling abilities while serving as a student voice of the
University. Through authentic hospitality, energy, and pride in Dominican's
campus community, CEAs are at the forefront of creating a vibrant, welcoming,
and positive experience for everyone! EXPECTATIONS FOR ALL DOMINICAN
EMPLOYEES: To support the University's mission of preparing students to
pursue truth, to give compassionate service, and to participate in the
creation of a more just and humane world. JOB COMPONENTS//PRINCIPAL DUTIES
AND RESPONSIBILITIES:
Lead engaging campus tours that provide prospective students and families
with a welcoming, informative, and personalized experience. Represent
Dominican University with enthusiasm and authenticity while showcasing
campus life, academic opportunities, and the student experience.
Support admission events, including open houses, admitted student days,
receptions, student panels, and group visits, by delivering exceptional
hospitality, professionalism, and relationship-centered customer service.
Enhance the visitor experience by warmly greeting and assisting guests and
the campus community at the Welcome Center and Information Desks (WID),
providing clear campus navigation, and connecting visitors with campus
departments, services, and resources to ensure a seamless and supportive
experience.
Foster an inclusive and welcoming environment where current students,
prospective students, families, and guests feel valued, respected, and
excited to engage with Dominican University through genuine conversation
and exceptional service.
Serve as a primary point of contact across phone, LiveChat, and email
communications, providing accurate, timely information and connecting
individuals with the appropriate campus resources and support services.
Participate in required training sessions, team meetings, and ongoing
professional development opportunities to strengthen skills, enhance
performance, and support a consistently high-quality visitor experience.
REQUIREMENTS AND ELIGIBILITY:
Must be a currently enrolled Dominican University student with a minimum
cumulative GPA of 2.50
Demonstrate strong communication, interpersonal, and leadership skills.
Have a passion for Dominican University and a desire to share your student
experience.
Provide exceptional hospitality, customer service, and create welcoming
experiences.
Work effectively with diverse individuals and foster an inclusive
environment.
Demonstrate involvement on campus or within the community.
Complete all required training for Campus Tours and Welcome Center &
Information Desk (WID) locations.
Must be available to attend and support the 6 large-scale Saturday
Admission Events: Discover Dominican Open House (November & April) and
Admitted Student Days (February, March & April).
COMPENSATION AND BENEFITS: Being part of the Campus Experience Team is
more than just an on-campus job, it's an opportunity to:
Build your resume and reference list;
Enhance your professional development;
Develop and/or improve your communication and leadership skills;
Network and bond with administration, faculty, staff, and fellow peers.
