Call Center Specialist - Call Center, Cocoa

Eastern Florida State College is currently seeking applications for the part-time position of Call Center Specialist on the Cocoa Campus in Cocoa, Florida.

The hourly rate is $15.00.  This position has been approved for up to 28 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.). 

To professionally communicate on the phone, live chat, and e-mail to a diverse population of college customers.  To provide customer service to all persons who contact the college via the Call Center and are responsible for the implementation of special projects in support of college enrollment and retention activities.  

The following minimum qualifications for this position must be met before any applicant will be considered:

• Associates degree from a regionally accredited institution.
• Two years of experience working in a customer service position.
• Ability to use a PC, software programs and office machines.Computer proficiency with an understanding of Microsoft Office.
• Understanding of automated computer and telephone system application.
• Proficient knowledge of grammar, word usage, and basic reading comprehension.
• Strong customer service skills. Courteous and excellent telephone skills.Ability to handle difficult people.
• Excellent verbal communication skills.Proactive listening skills. Possess solid problem-solving techniques.
• Spanish-speaking (Preferred).
• Aptitude for understanding the College’s policies, procedures, programs, services, activities, customer needs, and general knowledge of EFSC.
• Valid Florida Motor Vehicle Operator’s license required.
• This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable.
• Understanding of and commitment to Equal Access/Equal Opportunity.
• Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment.  All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

Minimum physical and environmental qualifications:

• Ability to sit at a desk and view a display screen for extended periods of time.
• Ability to access, input, and retrieve information and/or data from a computer.
• Ability to work flexible schedule.
• Works inside in an office environment.

Applications will be accepted from October 7, 2026, through October 21, 2026; however, the College reserves the right to extend or conclude searches without notice.  Applications must be submitted prior to 5:00 p.m. on the closing day.  This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.

Note To Applicant: Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President of Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.

Contact Human Resources

Nondiscrimination Statement: Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity, and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veteran status, ancestry, or political affiliation in its programs, activities, or employment.

Accreditation Statement: Eastern Florida State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate and associate degrees, as well as specialized certificate programs. Questions about the accreditation of Eastern Florida State College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500, or by using information available on the SACSCOC's website.