Business Analyst Service Now (UOH-TA-0129)

University of Hull
February 29, 2024
Offerd Salary:£46,974 to £54,395
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Business Analyst Service Now Reference: UOH-TA-0129

Campus: Hull Faculty/Area: Infrastructure Services School/Department: Technology Services Subject Group/Team: Enterprise Systems and Data Management Salary: £46,974 to £54,395 per annum up to 21% pension + £10'000 relocation package 31 days holiday + bank holidays + flexible & hybrid working Post Type: Full Time Closing Date: Thursday 29 February 2024

Applicants are expected to upload a CV & covering letter


Up to 21% pension + 31 days holiday + bank holidays + relocation package


Business Analyst - Service Now


IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprises both the University Estates & Facilities Directorate and ITS themselves.

The Estates & Facilities Directorate supports and maintains the physical fabric and grounds of the University whilst the primary focus of ITS is to support, improve and transform the way IT is utilised across the University of Hull. The combination of these two services within the wider Infrastructure Services is intended to ensure that digital technologies and digitalisation become ubiquitous across the institution; part of the same fabric and environment providing a seamless digital experience across our whole estate.

ITS is currently organised into four functional groups:

  • IT Operations

  • Technology Services

  • Cyber Security

  • IT Projects

  • Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University's Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP.

    Working closely with business stakeholders, the aim of the team is to support the business by aligning improvements and enhancements of the products in alignment with university objectives and goals.

    As a business analyst, the post-holder will have a critical role in understanding, translating and supporting the delivery of these improvements, working closely with stakeholders of all levels to ensure value and return on investment.


    The Business Analyst is a vital role within the university, responsible for translating business requirements into efficient and effective solutions using the platform. This position involves close collaboration with stakeholders to understand their needs, streamline processes, and drive automation initiatives. The ideal candidate possesses in-depth knowledge of IT service management and Agile methodologies, excellent analytical skills, and a proven track record in ServiceNow implementations.

    The role plays a key part in enhancing operational efficiency, user experience, and overall productivity by designing, configuring, and optimising modules. As such, strong communication skills, attention to detail, and the ability to work both independently and collaboratively are essential for success.


    Please see the attached Business Analyst job description for a full competency criteria.

    For an informal discussion the Business Analyst role, please contact Edward Stabler, Talent Acquisition, at [email protected]

    Apply Online

    Further details:

    Find out more about our roles and opportunities by following us on social media #HullUniJobs

    At Hull we are committed to equality of opportunity, diversity and inclusion at every level, because we believe a diverse workforce brings broader expertise, improved innovation and greater success for all.

    Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.


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