Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts) Baltimore, MD, United States Posted 13 hours ago

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Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts)

Baltimore, MD, United StatesApply NowFind out how well you match with this jobAffiliated Office AddressBaltimore, MD, United StatesRequisition ID122505Date CreatedSeptember 17, 2026Job FamilyFinance & BusinessJob SubfamilyBusiness Ops-Fin MgmtJob FunctionStudent ServicesExempt StatusExemptShift TypeFull TimeScheduleMon - Fri / 08:30am - 05:00pmWorksite01-MD:Homewood CampusWork ModalityRemote: Not on-site or < 10% of hours worked on-site

We are seeking a Business Analyst – Student Accounts who reports to the Associate Director of Systems and Reporting and will support a shared service team within Johns Hopkins University's (JHU) Office of Student Accounts and Enrollment Management (SEAM). This position plays a critical role in supporting the systems and technical operations of Student Accounts, with a primary focus on student billing systems, tuition calculation, system integrations, and related technologies. The role provides functional and technical support for system configuration, production processes, data integrity, and the implementation of new functionality and enhancements. Responsibilities include researching and resolving billing and system discrepancies, troubleshooting technical and data issues, supporting system testing, and helping ensure the accuracy and reliability of technologies that support student billing, payments, refunds, collections, tax reporting, and other student financial activity.

This role also serves as a key liaison between Student Accounts and Johns Hopkins University Information Systems (“UIS”), translating business and operational needs into clearly defined system requirements. The position partners with UIS and Student Accounts stakeholders to define requirements and acceptance criteria, coordinate user acceptance testing, manage and prioritize JIRA requests, and support technical projects and system enhancements. The position also assists with the triage and root-cause analysis of production issues, working with technical partners to identify configuration or data-related concerns and coordinate timely resolution.

This role is a 12-month full time, temporary position.

Specific Duties $ Responsibilities

• Provide a single point of contact for the business stakeholders and act as a liaison between the stakeholders and UIS.
• Fully understand business problems presented and recommend creative solutions.
• Elicit, define, and document business process needs for new, existing, and/or enhanced products, services, or optimized business processes.
• Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity.
• Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met.
• Manage business and functional requirements for new business solutions.
• Develop test cases and perform and coordinate user-acceptance testing.
• Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation.
• Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities.
• Facilitate customer demands, evaluate requests, manage prioritization, and work with the appropriate technical team to resolve issues.
• Apply a lean-agile mindset to work and support organizational agility
• Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach.
• Assist with the triage of production-related issues.
• Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts.

Special Knowledge, Skills, or Abilities

• Can explain basic technical concepts to a non-technical audience.
• Demonstrate strong logic and reasoning capabilities.
• Process-oriented, with the ability to write current state and future workflows.
• Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization.
• Demonstrated ability to articulate clearly and effectively.
• Superior listening, oral, and written skills.
• Detailed understanding of different phases of the software development life cycle.
• Ability to develop test cases and oversee user-acceptance testing.

Minimum Qualifications

• Bachelor's Degree in a related field.
• Three years of related experience
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master’s Degree preferred.
• Four years of related work experience demonstrating increasing responsibility. Experience in higher education, project management, and accounts receivable/billing is desired. Experience with a document imaging systems, preferably OnBase.

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Classified Title: Business Analyst 
Job Posting Title (Working Title): Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts)   
Role/Level/Range: ATP/04/PD  
Starting Salary Range: $64,470 - $112,850 Annually ($90,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon - Fri / 08:30am - 05:00pm 
FLSA Status: Exempt 
Location: Remote 
Department name: SEAM Student Accounts   
Personnel area: University Student Services 

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Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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