Behavioral Health Case Manager
Work Arrangement: On-Site
Requisition Number: 273027
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: DUKE REGIONAL HOSPITAL
Date: Sep 11, 2026
At Duke Health, we're driven by a commitment to compassionate care that
changes the lives of patients, their loved ones, and the greater community. No
matter where your talents lie, join us and discover how we can advance health
together.
About Duke Regional Hospital
Pursue your passion for caring with Duke Regional Hospital in Durham, North
Carolina. With 388 beds it is the second largest of Duke Health's four
hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic
services, including orthopedics, weight-loss surgery, women's services, and
heart and vascular services.
Manage a designated caseload to coordinate and complete timely assessment,
planning, implementation and evaluation of discharge plans and care
transitions across the continuum of care. Ensure optimum utilization of the
patient's and the Health System's resources and perform these duties within
the requirements of CMS and other external review agencies.
Work Performed
Monitor daily census and assignment to assure all patients are assessed
for case management needs including care coordination/transition and
discharge planning, consultations, advocacy, education.
Maintain effective communication with health care team members related to
assessment findings, discharge planning needs and provider orders needed
to arrange Homecare, Durable Medical Equipment, Transportation, Skilled
Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and
outpatient follow-up.
Maintain working knowledge of specific benefits and reimbursement
guidelines, the discharge planning process and applicable federal, state
and local regulations. Provide education and guidance on these topics to
providers, patients and families as needed.
Work with Utilization Management partners to provide information and
feedback that will enhance negotiations and denial prevention with payers.
Maintain timely documentation of assessment findings, discharge
arrangements and actions taken according to departmental guidelines;
prepare reports and maintain records as requested and/or required. Monitor
daily census and assignment to assure all patients are assessed for case
management needs including care coordination/transition and discharge
planning, consultations, advocacy, education.
Maintain effective communication with health care team members related to
assessment findings, discharge planning needs and provider orders needed
to arrange Homecare, Durable Medical Equipment, Transportation, Skilled
Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and
outpatient follow-up.
Maintain working knowledge of specific benefits and reimbursement
guidelines, the discharge planning process and applicable federal, state
and local regulations. Provide education and guidance on these topics to
providers, patients and families as needed.
Work with Utilization Management partners to provide information and
feedback that will enhance negotiations and denial prevention with payers.
Maintain timely documentation of assessment findings, discharge
arrangements and actions taken according to departmental guidelines;
prepare reports and maintain records as requested and/or required.
Inpatient Job Responsibilities/Activities
Complete initial assessment within 72 hours to identify psychosocial
strengths, weaknesses, community living supports present and needed.
Contact with patient primary support systems to gather information
regarding dynamics and needs of support system.
Conduct support system/family therapy to allow patient/support to practice
skills needed to support community living and/or assist in development of
functional patterns of interactions.
Conduct group sessions for patients focused on skill
building/interactional skills.
Assist patient in development of safety plan to promote positive coping
while living in community setting.
Facilitate discharge planning for patients, involving support systems when
possible, to provide level of intervention that creates environment for
crisis contacts and safe community living.
Interface with team to determine multidisciplinary assessment of discharge
planning needs and provide information regarding support system/family
function.
Update Interqual.
Other duties as assigned.
Typical case load is 10 patients.
Knowledge, Skills and Abilities
3 yrs. Adult/Mental health experience preferred
Ability to work effectively in a self-directed role
Ability to multi-task
LCSW-A or LCSW
capable of daily problem-solving complex issues
Excellent written and verbal skills
Basic computer skills necessary
Lev el Characteristics
N/A
Minimum Qualifications
Education
Master's degree in social work from an accredited school of social work.
Experience
3 years of relevant experience.
Degrees, Licensures, Certifications
Current licensure as a licensed clinical social worker (LCSW) by the NC
Social Work Certification and Licensure Board. Consult/Liason should also be a
Notary.
Duke is an Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color, disability, gender,
gender expression, gender identity, genetic information, national origin,
race, religion, sex (including pregnancy and pregnancy related conditions),
sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
