CSU Careers CSU
CSUN strives to be a destination workplace, where everyone understands that
they belong to a community that is vital in advancing student success and
providing exemplary service to all stakeholders. We foster an environment of
success, both for our students and our employees. We have a relentless passion
for celebrating diversity, equity, and inclusion as well as being an employer
of choice. You will also have the opportunity to realize your own personal
goals and be recognized for the work you do, and enjoy the unique value the
CSUN community can offer. If this sounds like you, you've come to the right
place. Learn more: https: // www. csun.edu/about-csun.
Major Duties
Under the general supervision of the Ticketing & Sales Operations
Administrator and the Ticket Office Supervisor, the Customer Service Worker
(Ticket Office) assists patrons in the sale of tickets to performances and
events held at The Soraya, Plaza del Sol Performance Hall, and The
Experimental Theatre at The Soraya. The incumbent provides the highest level
of customer service by following Ticket Sales procedures and cash and credit
card handling procedures, printing tickets, and assisting patrons with
accessing their pre-purchased tickets on their computer and/or mobile devices.
Performs other duties as assigned.
Assists patrons at the Ticket Office window and over a multi-line phone
system in the sale of tickets to performances and events held at The
Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre at
The Soraya.
Performs outbound phone calls to Soraya members and single ticket
purchasers.
Helps set up directional and wayfinding signage to help direct patrons to
the Ticket Office and Will Call.
Researches artists performing at The Soraya and shares that information
with patrons purchasing tickets to Soraya-presented performances.
Assists in maintaining and updating patron information in the ticketing
system.
Performs other duties as assigned.
NOTE: To view the full position description, including all of the required
qualifications, copy and paste this link into your browser:
https: // mycsun.box.com/s/4qhnxvc36f7bsja3veeq1b7bjvb1fcu
Qualifications
Current American Heart Association or Red Cross CPR, AED and/or First Aid,
and TIPS (Training for Intervention Procedures) certifications are
preferred. Bilingual is a plus.
Alpha/numeric data entry at 35 keystrokes per minute desirable.
Knowledge, Skills, & Abilities
Knowledge of ticket office operations, including ticket sales procedures,
cash and credit card handling, ticket printing, will call support, and
patron account assistance.
Strong customer service and communication skills to assist patrons in
person, over a multi-line phone system, and through outbound calls with
professionalism, courtesy, and accuracy.
Ability to use ticketing systems and office tools to maintain and update
patron information, complete basic administrative tasks, and support
accurate recordkeeping.
Ability to work in a fast-paced performing arts environment, support
event-day setup needs, and share relevant artist or performance
information with patrons.
Pay, Benefits, & Work Schedule
Classification: 0101 / Helper/Aid / 0
The anticipated HIRING RATE is $17.00 per hour. The salary range for this
classification is: $16.90 - $25.36 per hour.
This is a Temporary position; end date to be determined.
The individual hired for this role will physically work on-campus in
Northridge. This is not a telecommute position.
General Information
Applications are currently being accepted to establish an Audience Service
Worker-Ticket Office POOL. Applications for these on-call positions will
be accepted on a continuing basis through June 30, 2027 or until an
adequate amount of applications have been received.
This position is sensitive as designated by the CSU.
A background check (including a criminal records check) must be
completed satisfactorily. Failure to satisfactorily complete the
background check may affect the application status of applicants or the
continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter'
under the California Child Abuse and Neglect Reporting Act and is required
to comply with the requirements outlined in CSU Executive Order 1083 as a
condition of employment.
Per the California State University (CSU) Out-of-State Employment
Policy, the CSU is a state entity whose business operations reside within
the State of California and prohibits hiring employees to perform CSU-
related work outside of California.
Please note: California State University, Northridge (CSUN) is not
currently sponsoring staff or management positions for H-1B employment
visas. Applicants must be authorized to work for any employer in the
United States.
Education Code 89521 Requirements: Applicants will be required to disclose
whether they have received a final administrative decision or final
judicial decision determining that they have committed sexual harassment
within the last 7 years only after a determination is made that they meet
the minimum qualifications for the position, and before an offer of
employment is extended. Applicants who reach the final stages of the
application process must also sign a release form that authorizes the
release of information by the applicant's current and/or former employers
to the CSU concerning any substantiated allegations of misconduct.
Candidates should apply by completing the CSUN online application. To
apply and for more detailed information on the application and hiring
process, please visit this link: www. csun.edu/careers
The CSU recommends that faculty, staff, and students who are accessing
campus facilities at any university location be immunized against SARS-
CoV-2, the virus that causes COVID-19, and that all individuals who access
any in-person program or activity (on- or off-campus) operated or
controlled by the University follow COVID-19 vaccine recommendations
adopted by the U.S. Centers for Disease Control and Prevention (CDC) and
the California Department of Public Health (CDPH) applicable to their
age, medical condition, and other relevant indications and comply with
other safety measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination based on
Age, Disability (physical or mental), Gender, Gender Identity (including
Nonbinary or Transgender), Gender Expression, Genetic Information, Marital
Status, Medical Condition, Nationality, Pregnancy or related conditions, Race
or Ethnicity (including color, caste, or ancestry), Religion or Religious
Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual
Orientation, and Veteran or Military Status. Our nondiscrimination policy is
outlined in the Interim CSU Nondiscrimination Policy. Reasonable
accommodations will be provided for applicants with disabilities who self-
disclose by contacting Talent Acquisition at 818-677-2101.
Work with purpose at the CSU.
Your career can change lives, communities, and futures. Watch why CSU is more
than a job: https: // www. youtube.com/watch?v=2VXk4PPlSl4
