Attendance and Engagement Officer

Reference: REQ06389

Job reference

REQ06389

Date posted

14/09/2026

Apply by

01/10/2026

Location

Canterbury

Salary

£28,778- £31,236 per annum with further progression up to £33,002

Contractual hours

37

Basis

Full time

Job category/type

Administration

Attachments

REQ06389- Attendance and Engagement Officer- Job Description.pdf

Job description

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

About the role

We're looking for a detail-oriented and proactive officer to join our Attendance and Engagement Team within the newly designed Digital and Student Experience (DASE) Directorate. This role focuses primarily on delivering high-quality support for the University's attendance and engagement processes. You will be a key contributor to the day to day operation of monitoring student engagement data and coordinating response activities across teams within CCCU and Partners.

You will play a central role in ensuring these critical activities are delivered accurately, securely, and in full alignment with institutional requirements

If you are highly organised, confident in working with data and regulations, and motivated by delivering excellent customer service, we would be pleased to hear from you.

Who are we looking for?

We are looking for a proactive and detail-focused individual with experience coordinating complex, deadline-driven processes ideally within a higher education or similarly regulated environment.

We're seeking someone who combines excellent organisational abilities with a calm, professional, and empathetic approach. You will be able to support students sensitively, while maintaining clear boundaries and upholding institutional and regulatory standards. Your ability to manage competing priorities, remain solutions-focused and maintain high levels of accuracy under pressure will be essential.

You will have strong communication and problem-solving skills, with confidence using student record systems or similar databases and working with large datasets. A strong customer-service ethos and the ability to build positive working relationships with academics, students and external stakeholders are vital. You'll bring a flexible, team-oriented approach and demonstrate sound judgement, integrity, and a commitment to continuous improvement in attendance practices.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is Flexible and connected (Professional Services).

Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus.

How to apply

Start date for applications: 14/09/2026 Closing date for applications: 01/10/2026 Interviews are to be held: W/C 19/10/2026

If you require further information regarding the post please feel free to contact Faye Glen, Attendance & Engagement Team Lead on [email protected] (strictly no agencies, thank you) quoting reference REQ06389

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University's redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above.

Location

Canterbury:

North Holmes Road, Canterbury, Kent, CT1 1QU

Send to a friend

Job description

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

About the role

We're looking for a detail-oriented and proactive officer to join our Attendance and Engagement Team within the newly designed Digital and Student Experience (DASE) Directorate. This role focuses primarily on delivering high-quality support for the University's attendance and engagement processes. You will be a key contributor to the day to day operation of monitoring student engagement data and coordinating response activities across teams within CCCU and Partners.

You will play a central role in ensuring these critical activities are delivered accurately, securely, and in full alignment with institutional requirements

If you are highly organised, confident in working with data and regulations, and motivated by delivering excellent customer service, we would be pleased to hear from you.

Who are we looking for?

We are looking for a proactive and detail-focused individual with experience coordinating complex, deadline-driven processes ideally within a higher education or similarly regulated environment.

We're seeking someone who combines excellent organisational abilities with a calm, professional, and empathetic approach. You will be able to support students sensitively, while maintaining clear boundaries and upholding institutional and regulatory standards. Your ability to manage competing priorities, remain solutions-focused and maintain high levels of accuracy under pressure will be essential.

You will have strong communication and problem-solving skills, with confidence using student record systems or similar databases and working with large datasets. A strong customer-service ethos and the ability to build positive working relationships with academics, students and external stakeholders are vital. You'll bring a flexible, team-oriented approach and demonstrate sound judgement, integrity, and a commitment to continuous improvement in attendance practices.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is Flexible and connected (Professional Services).

Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus.

How to apply

Start date for applications: 14/09/2026 Closing date for applications: 01/10/2026 Interviews are to be held: W/C 19/10/2026

If you require further information regarding the post please feel free to contact Faye Glen, Attendance & Engagement Team Lead on [email protected] (strictly no agencies, thank you) quoting reference REQ06389

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University's redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above.

Location

Canterbury:

North Holmes Road, Canterbury, Kent, CT1 1QU

Send to a friend