Associate Box Office Manager, Lakefront Arena
Location: New Orleans, La · Type: Full time · Posted: 2026-08-19 ·
Reference: R-002123
Thank you for your interest in LSU New Orleans.
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work, so you should collect all required information before you begin. The
required information is listed below in the job posting.
You must complete all required portions of the application and attach the
required documents in order to be considered for employment.
Department
Arena Box Office
Job Summary
We are seeking a resourceful, innovative, forward-thinking, and highly
motivated professional who thrives in a fast-paced, customer-focused
environment and is committed to operational excellence. The successful
candidate must be able to work a flexible schedule, including evenings,
weekends, and holidays as required by the event calendar.
The Associate Box Office Manager will support the daily operations of the Box
Office and assist with all facets of venue operations, with primary
responsibility for ticketing administration, financial accountability, guest
services, and operational support. This position requires exceptional
organizational skills, sound judgment, attention to detail, and the ability to
effectively manage multiple priorities while maintaining outstanding customer
service.
Job Description
Essential Responsibilities
Responsibilities include, but are not limited to, the following:
Ticketing Operations – Coordinate and oversee all ticketing functions
for assigned events, ensuring timely and accurate completion of event
builds, ticket counts, inventory management, ticket requests, will call
operations, guest lists, and settlement preparation. Administer ticketing
initiatives including, but not limited to, presales, promotional offers,
sponsorship programs, fan club sales, VIP packages, and fundraising or
auction programs. Serve as a primary liaison with promoters, clients,
ticketing vendors, event representatives, and internal departments to
ensure successful event execution.
Leadership & Staff Development – Assist in recruiting, training,
supervising, scheduling, and motivating Box Office staff. Foster a
collaborative, customer-focused work environment while establishing
performance expectations, communicating event-specific information, and
holding staff accountable for delivering exceptional guest service.
Financial Administration & Reporting – Prepare and reconcile accurate
financial reports related to ticket sales and ancillary revenues. Perform
daily balancing of cash receipts, credit card transactions, deposits,
settlements, and event reconciliations while maintaining organized records
in accordance with university and venue financial procedures.
Guest Relations – Deliver exceptional customer service by responding
to guest inquiries and resolving concerns professionally, tactfully, and
efficiently. Exercise sound judgment when addressing sensitive or
potentially volatile situations while maintaining a positive guest
experience through in-person, telephone, and electronic communications.
Technical Systems Administration – Support the operation and
maintenance of ticketing software, hardware, databases, and related
technology. Remain current on ticketing platforms, Microsoft Office
applications, payment processing systems, and emerging industry
technologies to ensure efficient and reliable Box Office operations.
Operational Support – Provide administrative and operational
assistance to other Lakefront Arena departments as needed, contributing to
the successful execution of concerts, athletic events, commencements, and
special events.
University Athletic Department Ticketing – Primary contact for any
University Athletic Department ticketing requirements. Attend planning
meetings, coordinate and execute Box Office ticketing operations, and
provide staffing for athletic events as assigned.
Management Support – Assume the responsibilities of the Box Office
Manager during periods of absence, ensuring continuity of operations,
staff supervision, and financial accountability.
Business Office Support – Assist the Business Manager with financial,
administrative, and operational assignments as needed to support overall
venue operations.
Other Duties – Perform other related duties and special projects as
assigned in support of the mission and operational objectives of Lakefront
Arena.
Required Qualifications
Bachelor's degree in Accounting, Business Administration, Hospitality
Management, Event Management, or a closely related field.
Previous experience in computerized ticketing operations.
Significant supervisory or management experience in a computerized
ticketing environment may be substituted for the required degree on a
year-for-year basis.
Ability to work a flexible schedule, including evenings, weekends,
holidays, and extended hours as required by event operations.
Desired Qualifications
Comprehensive knowledge of box office operations, ticketing systems, event
management, and customer service best practices.
Demonstrated experience in financial reconciliation, cash handling,
revenue accountability, and accounting procedures.
Experience with computerized ticketing platforms, with Ticketmaster Host
and/or Archtics experience strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the
ability to quickly learn new software applications.
Excellent interpersonal, customer service, conflict resolution, and
relationship management skills.
Strong written and verbal communication skills with the ability to
effectively communicate with guests, staff, promoters, clients, and
vendors.
Experience working in an arena, stadium, performing arts center,
university venue, or other high-volume public assembly facility is
preferred.
Knowledge of PCI compliance, payment processing, and cash control
procedures is desirable.
Knowledge, Skills & Abilities
The successful candidate will demonstrate the ability to:
Maintain composure and exercise sound judgment while working under
pressure in a fast-paced, deadline-driven environment.
Manage multiple priorities simultaneously while maintaining exceptional
attention to detail and accuracy.
Anticipate operational challenges and implement proactive solutions before
issues impact event operations.
Analyze information, make timely decisions, and adapt quickly to changing
priorities and event requirements.
Lead, motivate, coach, and develop employees while fostering a positive,
collaborative, and customer-focused work environment.
Effectively prioritize work, delegate responsibilities, monitor progress,
and ensure assignments are completed accurately and on schedule.
Deliver exceptional customer service while professionally resolving guest
concerns with diplomacy, discretion, and tact.
Maintain confidentiality of financial, operational, and customer
information.
Demonstrate proficiency with computerized ticketing systems and the
ability to adapt to evolving technologies and software platforms.
Maintain a consistently professional demeanor and strong work ethic while
working extended hours, including nights, weekends, and holidays, as
dictated by the event schedule.
Establish and maintain effective working relationships with university
departments, promoters, clients, vendors, event personnel, and the general
public.
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
Detailed resume listing relevant qualifications and experience;
Cover Letter indicating why you are a good fit for the position and LSU
New Orleans;
Names and contact information of three references;
Applications that do not include the required uploaded documents may not be
considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with
specific reference to each of the minimum and preferred qualifications in
their cover letter. The search committee will use this information during the
initial review of application materials.
References will be contacted at the appropriate phase of the recruitment
process.
This position may require a criminal background check to be conducted on the
candidate(s) selected for hire.
As part of the hiring process, applicants for positions at LSU New Orleans may
be required to demonstrate the ability to perform job-related tasks.
LSU New Orleans seeks to recruit a highly productive workforce and will
provide equal employment opportunities to all employees and prospective
employees. Employment decisions shall be based strictly on merit and without
regard to religious or political beliefs, sex, race, or any other non-merit
factor.
