Assistant Supervisor, Housekeeping
Work Arrangement: On-Site
Requisition Number: 268946
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: CENTRAL ADMIN MANAGEMENT CTR
Date: Sep 11, 2026
Occupational Summary
Reporting to the Executive Director of Environmental Services, the Asst.
Supervisor is responsible for overseeing the cleanliness of various facilities
throughout Duke University by conducting quality audits, ensuring employees
have adequate equipment and supplies to perform daily task, monitor employees
work performance and when required work with Sr. Supervisor to issue
disciplinary actions. The Asst. Supervisor will provide support to the
Operations manager and Sr. Supervisor. Work with our customers to address any
cleanliness concerns and work with our department to meet goals set by our
Director.
Work Performed
Ensure all buildings of responsibility maintain a level of acceptable
cleanliness and meet or exceed APPA standard level set by UEVS department
by performing required number of monthly quality audits.
Assist Operations Manager or Sr. Supervisor with assigning housekeeping
personnel responsibilities which may include but not limited to; cleaning
of various different space types, assigning project work, and assigning
additional task due to employee vacancies or absenteeism.
Provide staff with adequate supplies and equipment to perform daily task.
In the event the Sr. Supervisor is absent the Asst. Supervisor may be
required to assist with API which includes; meeting payroll deadline,
correcting any critical in the system, in-putting adjustments to
employee's time due to miss swipes or absenteeism.
Assist Sr. Supervisor with managing housekeeping personnel attendance
calendars which include; having housekeeping personnel sign monthly
calendar.
Manage housekeeping personnel work performance and in the event an
employee is not meeting UEVS department's cleaning standards work with
Operations Manager or Sr. Supervisor to impose appropriate disciplinary
action (DA). Asst. Supervisor may be required to go through the
grievance process due to the issuing of a DA.
Manage all vendor management inventory (VMI) to reduce or eliminate the
over consumption of supplies.
Manage microfiber process by providing staff with enough microfiber to
perform daily task, ensuring microfiber is being used correctly, and make
certain personnel return all microfiber at the end of each shift to the
correct bin.
Work closely with the support team to manage all equipment to prevent
premature failure; which may include but not limited to; providing
personnel with the adequate training, performing weekly/monthly
maintenance, notifying the support team concerning the repairment of
equipment due to malfunction, and notifying the support team to remove
unsafe equipment from the work environment.
Enter work request in EAM to address maintenance concerns.
Attend all designated leadership meetings or trainings established by UEVS
department's communication matrix.
Conduct start shift and end shift meeting with all housekeeping personnel.
Address customer complaints.
Manage keys located inside the electronic key box in Asst. Supervisor's
designated area of responsibility which may include but not limited to;
ensuring all keys are returned to the key box at the end of each shift,
respond to key box alerts, adding/removal of keys from key set, and
conduct investigation in the event of lost keys.
Asst. Supervisor may be required to operate Duke transportation in order
to transport housekeeping personnel to their designated work
building(s).
Ensure all housekeeping personnel complete monthly safety trainings to
maintain an acceptable safety training compliance score.
Work with the safety Director and EOHW to report all work-related injuries
sustained by housekeeping personnel.
Perform all Asst. Supervisor administrative task related to position
within timeframe established by UEVS department.
Maintain professionalism at all times regarding communication and personal
interaction with UVES leadership, Duke administrative staff, students, and
housekeeping personnel.
In the event of a leadership vacancy or absenteeism the Asst. Supervisor
may be required to assist in another area until the vacancy is filled or
the leadership team member returns back to work.
UEVS leadership is considered essential staff and in the event of
inclement weather all leadership may be required to remain on campus and
service various facilities until the severe weather policy is no longer in
effect.
Asst. Supervisor may be required to do overtime to support on-campus
events.
Assist Sr. Supervisor with managing overtime conducted by housekeeping
personnel which may include but not limited to; posting overtime to cover
on-campus events, drafting of housekeeping personnel, and tracking all
overtime for billing purposes.
.
Minimum Qualifications/Education Requirements
Two years of professional progressive experience in facilities management
housekeeping and custodial operations or two years as a lead worker or
acting as a supervisor. Registered Executive Housekeeper (REH) or
Certified Executive Housekeeper (CEH) certification is preferred. Work
requires the ability to provide instructions and maintain records
generally acquired through a high school education.
Ability to manage, lead, supervise and motivate, housekeepers, floor
technicians including assisting with training, delegation, monitoring
employee work performance, and the ability to have cleaning task
consistently accomplished. Ability to work with various customer bases.
Demonstrated technical skill and knowledge of housekeeping equipment,
cleaning techniques, floorcare, preventative maintenance, and quality
assurance programs.
Must have a valid driver's license.
Skills
Demonstrated knowledge of cleaning techniques and basic floorcare, proficiency
in the use of Microsoft Office software and Windows Explorer, ability to
effectively communicate work task and work inside a team environment, ability
to consistently meet deadlines set by UEVS department, ability to consistently
have cleaning processes accomplished, and basic knowledge on how to use
building auditing tools.
Anticipated Pay Range: Duke University provides an annual base salary
range for this position as USD $18.00 to USD $26.67. Duke University considers
factors such as (but not limited to) scope and responsibilities of the
position; candidate's work experience, education/training, and key skills;
internal peer equity; as well as market and organizational considerations when
extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke
provides comprehensive and competitive medical and dental care programs,
generous retirement benefits, and a wide array of family-friendly and cultural
programs to eligible team members. Learn more at:
https: // hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer
committed to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression, gender
identity, genetic information, national origin, race, religion, (including
pregnancy and pregnancy related conditions), sexual orientation, or military
status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and reasonable accommodation(s) can be
requested with Duke Access and Accommodations Services (email: [email protected];
phone: 919-668-1267).
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
