Assistant Supervisor, Housekeeping
Work Arrangement: On-Site
Requisition Number: 274694
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: CENTRAL ADMIN MANAGEMENT CTR
Date: Sep 10, 2026
Be You. Be Bold. Choose Duke.
Assistant Supervisor, Environmental Services
Be You.
At Duke, we celebrate individuality and the unique perspectives that each
member of our community brings. As the Assistant Supervisor, Environmental
Services , you will play a key leadership role in maintaining safe, clean,
and welcoming environments across Duke University facilities. You will work
alongside a diverse team of environmental services professionals, campus
partners, and university leaders to ensure exceptional custodial operations
that support the Duke community every day.
In this role, you'll have the opportunity to lead teams, build strong customer
relationships, support employee development, and contribute to operational
excellence across a dynamic and mission-driven organization.
Be Bold.
As an Assistant Supervisor, you will help drive daily environmental services
operations while fostering a culture of accountability, safety, teamwork, and
continuous improvement.
What You'll Do:
Lead Environmental Services Operations
Monitor assigned facilities to ensure cleanliness standards meet or exceed
departmental and APPA quality expectations.
Conduct routine quality inspections and audits to assess building
conditions and service delivery.
Assist with assigning daily work responsibilities, special projects, and
coverage plans for staffing shortages or absences.
Support campus events and operational priorities through effective
workforce coordination.
Supervise and Support Team Members
Provide direction, coaching, and support to housekeeping personnel and
floor care teams.
Monitor employee performance and work collaboratively with leadership to
address performance concerns and administer corrective action when
necessary.
Assist with employee attendance management and related documentation.
Conduct shift start and end meetings to communicate priorities, updates,
and operational expectations.
Manage Supplies, Equipment, and Resources
Ensure team members have the supplies, equipment, and materials needed to
perform assigned duties safely and effectively.
Oversee vendor-managed inventory programs to support efficient supply
utilization and cost control.
Manage microfiber cleaning processes and ensure proper use, collection,
and distribution.
Collaborate with support teams to maintain equipment, coordinate repairs,
and remove unsafe equipment from service.
Support Administrative and Operational Processes
Assist with payroll-related activities, timekeeping adjustments, and
workforce administration during leadership absences.
Enter maintenance work requests and service issues into computerized
maintenance management systems.
Manage departmental keys and access control processes, including inventory
monitoring and investigations involving lost keys.
Complete administrative responsibilities accurately and within established
timelines.
Deliver Exceptional Customer Service
Build positive relationships with faculty, staff, students, and visitors.
Respond promptly and professionally to customer concerns and service
requests.
Partner with campus stakeholders to maintain high standards of facility
appearance and cleanliness.
Promote Safety and Compliance
Support departmental safety initiatives and ensure completion of required
safety training.
Assist with reporting and documentation of workplace injuries and
incidents.
Maintain compliance with university policies, environmental services
procedures, and operational standards.
Serve as essential personnel during emergency operations and severe
weather events when required.
Collaborate Across the Organization
Participate in leadership meetings, professional development programs, and
departmental training opportunities.
Support operational continuity by assisting other areas during staffing
shortages, vacancies, or special assignments.
Work closely with managers, supervisors, safety professionals, and support
teams to achieve departmental goals.
What You'll Bring
Required Qualifications
High school diploma or equivalent experience.
Minimum of two years of progressively responsible experience in
environmental services, custodial operations, facilities management, or a
related field.
Experience serving in a lead worker, team lead, or supervisory capacity.
Valid driver's license.
Preferred Qualifications
Registered Executive Housekeeper (REH) certification.
Certified Executive Housekeeper (CEH) certification.
Experience in higher education, healthcare, or large institutional
environments.
Knowledge, Skills, and Abilities
Knowledge of custodial operations, cleaning methods, floor care
techniques, and quality assurance practices.
Ability to lead, coach, motivate, and develop a diverse workforce.
Strong organizational and time management skills.
Ability to manage competing priorities and meet deadlines.
Proficiency with Microsoft Office applications and basic computer systems.
Effective verbal and written communication skills.
Customer-focused approach with strong interpersonal skills.
Ability to maintain professionalism and confidentiality in all
interactions.
Knowledge of safety practices and regulatory compliance standards related
to custodial operations.
Choose Duke.
At Duke University, you'll join a world-renowned institution committed to
excellence, innovation, and service. We invest in our employees by providing
opportunities for professional growth, meaningful work, and collaboration
across diverse teams. Your contributions will directly impact the experience
of students, faculty, staff, patients, and visitors who rely on clean, safe,
and welcoming environments every day.
Whether you're leading teams, improving processes, supporting campus
operations, or delivering exceptional customer service, you'll be part of a
community dedicated to making a difference.
Anticipated Pay Range: Duke University provides an annual base salary
range for this position as USD $20.00 to USD $27.20. Duke University considers
factors such as (but not limited to) scope and responsibilities of the
position; candidate's work experience, education/training, and key skills;
internal peer equity; as well as market and organizational considerations when
extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke
provides comprehensive and competitive medical and dental care programs,
generous retirement benefits, and a wide array of family-friendly and cultural
programs to eligible team members. Learn more at:
https: // hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer
committed to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression, gender
identity, genetic information, national origin, race, religion, sex
(including pregnancy and pregnancy- related conditions), sexual orientation,
or military status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and reasonable accommodation(s) can be
requested with Duke Access and Accommodations Services (email: [email protected];
phone: 919-668-1267).
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
