Assistant Director, Student Loans
Location: Wellesley MA · Type: Full time · Posted: 2026-09-01 ·
Reference: R0014956
Plan, publicize, and manage the policies and implementation strategies for all
federal, state, institutional and private loans. Serve as point of contact for
students and parents to assist in deciding the best loan product, as well as
the appropriate amount needed to borrow based on the overall cost of
attendance by program.
WHAT YOU WILL DO
Primary point of contact for students and parents seeking financing
options for all college related expenses; in addition, this role will work
with graduate students to ensure merit scholarships awarded by Graduate
Admissions and all approved student loans are packaged on a timely basis.
Assist with specific outreach related to financing options which includes
providing borrowers guidance on how much to borrow for loans, private,
federal, and parent options; advise if they are requesting too much; and
as needed, work with an applicant who may require changes to their cost of
attendance (i.e., a graduate student with a family).
Using knowledge of all loan products, identifies the best financing
options based on individual needs.
Independently manages electronic certification, processing, and return of
funds for federal, state, institutional and private student/parent loans
daily. Works closely with partner offices including Student Accounts and
Financial Services to ensure timely disbursements and refunds (i.e., if a
student loan is approved and they are getting a refund, confirms that
Student Accounts has the correct tuition charges posted before approving
the refund of this loan disbursement to ensure that all college
obligations are met first before any refund goes to the student).
Administers the Federal Direct Loan program, including origination,
disbursement, and monthly reconciliation of loans; serves as primary
contact for U.S. Department of Education's Common Origination and
Disbursement (COD) site.
Approves and awards private loans using ELM (platform used to process
private loans); responsible for cost of attendance change requests and
any outreach to borrowers for documentation as needed. Independently
certifies/approves loans for students and parents pushed out by lenders to
colleges; acts as the point person to reach out to the lender and/or
applicant as needed for any questions (private loans to Babson for FY25
total over $8M so this is a sizable amount for the college's
receivables).
Monitors, updates and tracks all internal and external loan change
requests.
Responsible for compliance with federal and state regulations related to
students/parent loans; trains SFS team members on all updates; attends
training and conferences to maintain knowledge.
Participates in the oversight of College's Cohort Default Rate (CDR)
which includes continuing to support a level of on time repayments that
the College typically has met; conducts financial literacy and debt
counseling workshops to manage debt levels; and performs loan entrance and
exit counseling for Federal Direct and Mass No Interest Loan Programs
which includes being available to students for email, phone, and webex
conversations about loans, as well as overall counseling and what
borrowing entails, educating on the process, and ensuring proper training
occurs.
Serves as liaison to lenders, servicers and guarantors; meets with lender
representatives as needed. Responsible for annual Request for Information
(RFI) to select private loan options for parents and students.
Acts as key customer service representative for all SFS functions in
student accounts, financial aid and financing options.
Manages all aspects of the Federal Perkins Loan and Mass No Interest Loan
Programs. Responsible for maintenance and origination of loans through UAS
for Perkins Loans and Babson Loans. This includes any new and past loan
activity and monthly service charges.
Assumes additional responsibilities as required.
YOUR TEAM WILL INCLUDE
N/A
WHAT EDUCATION AND SKILLS YOU WILL NEED
Bachelor's Degree
At least 4-6 years of related experience including knowledge of financial
aid regulations.
Ability to succeed in a customer-oriented, technology-intensive work
environment
Must have excellent communication and organizational skills
Strong interpersonal skills including advising and negotiation
Strong attention to detail and compliance requirements
Ability to envision and propose new methods to perform tasks that support
ET&A; take thoughtful risks; and accept new and ongoing initiatives,
objectives, and solutions to gain sought-after results.
Ability to anticipate and embrace change ; demonstrate willingness to
achieve, acquire, and utilize new skills and challenging tasks; and is
flexible in changing conditions.
Strong technical and analytical skills, and the ability to support students
with personalized financial counseling related to borrowing and financing
decisions.
HOW AND WHERE YOU WILL WORK
Requires work onsite a minimum of 3 per week (hybrid schedule available after
initial training period); the on-campus requirement is subject to
modification based on organizational need.
ADDITIONAL SKILLS YOU MAY HAVE
Experience with Federal Direct Lending, PowerFaids and Workday a plus
This is an exempt position with the following pay range: $65,822 - $73,135;
the role is also eligible for bonuses based on performance and budget.
Babson College offers a comprehensive benefits package for full-time employees
working at least 28 hours per week.
Insurance Coverage : Medical, dental, vision, group life and long-term
disability insurance, business travel accident insurance, and mental
health benefits.
Time Off : Starting at 3 weeks of vacation annually, 2 weeks of sick
time, 1 week of paid family illness time, 6 weeks of paid parental leave,
and 12 paid holidays per year. President's holidays are determined each
year.
Retirement : Participation in a 403(b) retirement plan with
mandatory employee contributions and a 4:1 employer match.
Additional Benefits : Wellbeing programs, virtual fitness platform,
and employee assistance program.
All questions or concerns about this posting should be directed to the Office
of Human Resources at [email protected].
