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Job Summary:
Under the direction of the Senior Assistant Director of Student Financial
Services, the Assistant Director of Student Financial Services will assist in
the management of the daily operations of the Student Financial Services
Offices to support the Campus Operations ensuring the professional, efficient
and compliant processing of student records. The Assistant Director of Student
Financial Services will assist in the management of the supervision of
registration processes, resulting billing processes, and counseling of
students and families. The Assistant Director of Student Financial Services
will also serve as a primary supervisor of the Student Financial Services
Counselors, ensuring student centered service in meeting the needs of
traditional, non-traditional, adult and minority student populations.
Essential Job Functions & Responsibilities:
Assist in the management of the daily workflow of the Student Financial
Services staff; assist in the coordination of projects and assignments
from the Systems Management Operations staff, the Business Operations
staff, and the Student Financial Services staff, in an organized and
consistent manner as outlined by the Vice President and the Executive
Director.
Assist in the management of all advising related activities; process & analyze
on a term by term basis degree audit for respective cohort. Review and
communicate with student on term by term basis requirements leading towards
degree, developing successful education plan for respective students.
Counsel students and families, detailing the Student Financial Services
processes, including but not limited to student admissions eligibility,
student aid eligibility, SAP requirements, enrollment requirements,
packaging policies, registration & subsequent billing processes, and R2T4
calculations, etc.
Demonstrate knowledge of financial aid regulations, along with
registration, enrollment, disbursement and refund (financial aid
related) regulations. Must keep abreast of ever changing federal, state,
and institutional regulations and policies; ensure institutional policies
and procedures are updated on a regular and consistent basis; ensure
supporting staff are trained as regulations are updated.
Complete Department of Education Verification processes for those
selected. Very those with conflicting data. Make appropriate ‘professional
judgments' for those with special circumstances utilizing knowledge of
detailed financial aid regulations and related experience. Manage
registration, loan certification, and related outreach and processing
efforts of subordinate Student Financial Services staff members.
Assist in the management of the review and development processes of newly
developing and existing degree audits, ensuring accurate advising and
degree planning processes for students.
Process daily payment and related receipts; including, not exclusively,
book store voucher processes; collect resulting registration payments;
issue appropriate receipts; post appropriate payments; issue applicable
receipts; reconcile daily receipts; process refund requests and account
corrections; sell parking permits; accept payments for special services.
In coordination with the Senior Assistant Director of Student Financial
Services, provide supervisory management of Student Financial Services
Counseling Staff members at the campus locations; disseminate weekly,
outreach and processing assignments; coordinate feedback of said
assignments with the Offices of Systems Management Operations, Business
Operations and the Vice President.
Process daily, term based, and annual registration related items,
including but not limited to Census processes, NOA review processes,
Grading Closeout processes, transfer credit processes, degree audit
processes. Additionally, ensure aid eligibility and payment compliance is
adhered as related to registration compliance, including but not limited
to R2T4 calculations, return of funds, disbursement eligibility, etc.
Work with Program chairpersons and faculty to address individual student
academic concerns; encourage students to connect with faculty within
program, exploring opportunities (internships, research projects,
graduate school, etc). Refer students to College and community support
services as needed.
Assist with comprehensive registration and graduation related processes,
ensuring timeliness and accurate processing as related to scheduling,
transcript request generation, transfer credit processes, grading follow
up processes, graduation follow up processes, bulletin development, etc.
Hire, train, supervise and manage the performance of staff to meet
departmental and division objectives. Assure adequate staffing of
department. Manage all vacation, sick and personal time of the Student
Financial Services staff in the absence of the Director of Student
Financial Services. Ensure performance appraisals are appropriately
completed and submitted in a timely fashion to the Vice President and
Human Resources.
Participate in the design, implementation, and coordination of various
resource management projects.
Perform various tasks as assigned for Enrollment Management activities,
such as: Open House, Accepted Students Days, Scholarship Events, etc.
Attend all departmental staff meetings and training sessions.
Perform other duties and projects as assigned.
Required Skills & Experience:
Minimum of two to three years experience with financial aid/bursar
(registrar a plus) with at least one year in a managerial capacity
Must be proficient in Banner, the internet, Microsoft Office Suite, and
multiple Department of Education software products.
Broad knowledge of financial aid specific and related regulations
(federal and state) required.
Demonstrated leadership, interpersonal, written and oral communication,
problem-solving, organizational, and presentation skills.
Demonstrated evidence of detail-orientation, customer service orientation,
ability to work independently, ability to manage great levels of
responsibility required.
Bi-lingual (Spanish) a plus.
Ability to work long hours, including weekends and evenings as required.
Prior experience with publications and data research desirable.
Employment is contingent upon a satisfactory background check. Candidates
for hire will be required to sign a waiver authorizing the background
check.
Ability to Travel
Education Requirements:
Bachelor's degree required; Master's degree preferred.
