Assistant Director of Recruitment and Admissions
The purpose of this position is to execute the primary functions of the Office
of Student Services related to the tasks associated with admissions,
recruitment planning and organization, and office management, collaborating
with the senior director and director of recruitment and program relations in
providing full-service recruitment and admissions services to prospective
applicants and students to the School of Public Policy and administrative
office management of the Office of Student Services.
Duties
Admissions: Oversee and manage the full application and admissions
process from initial inquiry through enrollment. Create, organize, and
maintain student application files; ensure accurate and timely entry of
applicant information into CRM and PeopleSoft; and follow up on
recommenders and missing application materials to complete files for
committee review. Collaborate with the admissions and scholarship
committee to schedule, coordinate, and facilitate applicant reviews,
provide required documentation, and ensure compliance with established
procedures. Maintain and update applicant checklists, monitor admissions
progress, and proactively resolve incomplete files. Deliver high-touch,
student-centered service by providing timely communication, guidance, and
support throughout the admissions process, responding to inquiries and
resolving issues. Prepare admissions reports, metrics, and recommendations
for senior leadership to support strategic decision-making. Lead
recruitment and admissions initiatives, manage stakeholder communications,
and identify opportunities to improve admissions processes. Ensure the
timely distribution of acceptance packets, deposit notifications, denial
letters, and other applicant communications, and manage communications
with prospective students, applicants, and admitted or denied students
throughout the admissions cycle. Maintain admissions documents and
systems, including PeopleSoft queries, Historical
Submitted/Completed/Admit/Intent charts and graphs, Admit reports, and
Admission Rubric Scoring sheets throughout the admissions cycle. Oversee
the accurate transfer of admitted student data between Salesforce and
PeopleSoft.
Recruitment: Develop and implement comprehensive recruitment
strategies that align with the school's goals and objectives. Identify
target markets and develop outreach plans to attract prospective students
from diverse backgrounds. Analyze market trends and demographic data to
adjust recruitment strategies accordingly. Develop and maintain recruiting
calendar for graduate fairs and other recruitment events; set up school
visits and campus tours for interested candidates; responsibilities
include recruiting students to SPP's growing presence in Washington, DC,
and any other academic and professional programs created at the School of
Public Policy. The recruitment strategic plan should build and maintain an
enrollment based on University goals. Establish and maintain relationships
with undergraduate institutions, professional organizations, and other
relevant stakeholders. Represent the graduate school and travel to
regional and local recruitment events, graduate fairs, and other
promotional activities. Engage with alumni and current students to
leverage their networks in the recruitment process. Monitor and analyze
recruitment data in CRM to assess the effectiveness of various strategies
including information sessions, journeys, and graduate fairs. Troubleshoot
CRM issues, and analyze recruitment data to identify trends and assess the
effectiveness of marketing campaigns. Use data-driven insights to refine
recruitment tactics and improve outcomes.
Office Management: Manage the administrative functions of the Office
of Student Services, including reconciling all departmental credit card
statements, ordering all business cards, managing inventory, setting up
mailings for the Office of Student Services-including GRE list pulls,
developing and maintaining files, answering phones by fielding prospective
student, applicant, and current student questions; and assisting all
"walk-ins," maintaining appointment calendar and planning travel (as
necessary) for the director of recruitment and program relations. Pay all
invoices and act as the primary point of contact for the University
Cashier's Office and process cash and check deposit transactions. Maintain
clean and organized office areas, including the student resource room and
relevant conference room space, and replenish recruitment supplies.
Provide a welcoming reception to all current students at all times.
Enrollment: Partner with the Office of International Student Services
(OISS) for F-1 Visa processing and requirements to ensure that students
are in compliance with federal immigration requirements. Oversee
orientation management onboarding for new students and Ensure all newly
admitted students are ready for matriculation and enrollment and smoothly
transition to the School of Public Policy. Regularly report information on
all of these responsibilities to the senior director and suggest business
process improvements.
Supervision: Hire, train, and manage student workers in the Office of
Student Services and provide day-to-day supervision of the SPP Student
Admissions Ambassadors.
Events: Plan, organize, and execute new student orientation; welcome
week activities; recruitment open house events and conferences; and SPP
recruitment and admissions information sessions in the University CRM
platform Salesforce.
Perform other duties as assigned.
Uphold University mission through work performed.
The above information has been designed to indicate the general nature and
level of work performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees assigned to
this job.
Skills and Qualifications
Required:
Bachelor's degree and a minimum of 2 years of experience in admissions,
recruitment, enrollment management, student services, financial aid,
higher education administration, or a related academic/policy environment.
Skill and diplomacy in interacting with students, prospective students,
alumni, donors, employers and other internal and external constituents.
Exemplary communication skills, including proofreading and editing,
written and oral communication.
Proven track record of making independent decisions.
Superior interpersonal skills and the ability to work as a team member;
demonstrated professional record of taking initiative, providing counsel,
and a quick learner.
Exceptional organizational skills and the ability to multi-task.
Knowledge of Pepperdine University, the School of Public Policy, and
academic policies.
Knowledge and understanding of public policy and policy analysis and the
industries of public policy.
Knowledge of internet and software for admissions, recruitment, and
financial aid, including CRM databases and on-line admission applications;
experience with Microsoft Office (Word, Access, Excel, PowerPoint) and
Google Education suite (Gmail, Drive, Calendar, Docs, Hangout, Sites).
Preferred:
Master's degree in management, marketing, or related field to the School
of Public Policy (i.e., public administration, public policy, history,
political science, economics, statistics, most social sciences).
Work experience in the public policy or academic arena of at minimum 3 to
5 years.
Experience working in a graduate admissions or recruitment setting.
Experience in developing strategic plans within an academic/policy
environment and working with others to achieve challenging goals.
Ability to analyze broadly defined policies/activities and formulate plans
for implementation of recruitment, financial aid, and student services
issues; ability to initiate and take independent action.
Knowledge and understanding of recruitment strategies, admissions
processes, financial aid processing, academic advising, marketing and
communication techniques, public policy analysis, and professional
development coaching.
Experience working in the policy environment; experience working in the
academic environment.
Preference given to those with broad experience in software used in the
position:
Recruit/Admission: Salesforce CRM, Marketing Cloud, Oracle/PeopleSoft, Etrieve, Zoom/Adobe Connect/GotoMeeting
Career/Alumni/Relationship Development: Handshake and Raiser's Edge
Financial Aid: US Department of Education Origination and Disbursement, National Student Loan Data System (clearinghouse), and Oracle/PeopleSoft.
This is a Regular, Nonexempt, 40 hour per week position.
Expected Pay Range: $30.28 - $32.21 per hour
The above pay range reflects what Pepperdine University reasonably expects to
pay for this position at time of posting. Actual compensation may vary based
on relevant factors such as work experience, market conditions,
education/training, and skill level. In addition to base pay, Pepperdine
offers a robust and highly competitive benefits package.
Pepperdine is an Equal Employment Opportunity employer and does not unlawfully
discriminate on the basis of any status or condition protected by applicable
federal, state, or local law. Pepperdine is committed to providing a work
environment free from all forms of unlawful discrimination and harassment.
Engaging in unlawful discrimination or harassment will result in appropriate
disciplinary action, up to and including dismissal from the University.
Pepperdine is religiously affiliated with the Churches of Christ. It is the
purpose of Pepperdine to pursue the very highest employment and academic
standards within a context that celebrates and extends the spiritual and
ethical ideals of the Christian faith. While students, faculty, and staff
represent many religious backgrounds, Pepperdine is permitted under applicable
law and reserves the right to seek, hire, and promote persons who support the
goals and mission of the institution, including the right to prefer co-
religionists who support Pepperdine's Christian mission.
Qualified individuals should be able to show respect for workplace
differences, and have the ability to work effectively with individuals from
different backgrounds.
Offers of employment are contingent upon successful completion of a criminal,
education, and employment screening. The University conducts such screenings
in compliance with applicable laws and with the objectives of evaluating risk
and supporting a safe environment for students, faculty, staff, and guests;
safeguarding key University assets including people, property, information,
and the University's reputation; and providing comprehensive job-related
information to University leaders to enable them to make prudent hiring
decisions. Individuals will be required to disclose any criminal convictions
on a designated form after receiving a conditional offer of employment;
failure to disclose accurate information may result in withdrawal of the offer
or termination of employment. Qualified individuals with criminal histories
will be considered for employment in compliance with applicable laws,
including the Los Angeles County Fair Chance Ordinance.
