Area Coordinator for Residential Life & Housing
Location: West Hartford, CT · Posted: 2026-07-23 · Reference: 1219
The Area Coordinator (RC) is a professional, full time, live-on, 12 month
staff member of the Office of Residential Life. This position reports to the
Director of Residential Life and serves a key role in promoting the academic,
social, and personal success of students in the residence halls. The AC will
directly supervise up to 17 undergraduate Resident Assistants (RAs). RCs
share responsibility for a 24/7/365 on-call rotation for crisis response and
management for a residential campus of approximately 450 students. They will
oversee Residence Education related functions within the department. This
position is responsible for responding to emergency situations including
evenings and weekends. Position will hold office hours on both the main campus
and off campus housing property.
Supervise, mentor, train, and evaluate up to seventeen undergraduate RAs.
Conduct weekly staff meetings and bi-weekly one-on-one supervision
meetings. Create the duty schedule for the RAs.
Oversight of all departmental programming and support Division Programming
Efforts
Oversight of Resident Assistant programming including approval, alignment
with department programming model and purchasing/advertising needs.
Create and implement a bi-annual RA Training schedule; assist with hosting
of sessions and scheduling training.
Assist in resolving disputes and providing support and referrals to
residential students in your area.
Participate in the on-call duty rotation. Serve as a primary resource for
emergency situations and critical incidents. Work cooperatively with
university personnel including but not limited to: Public Safety,
Counseling and Psychological Services, and Student Health Services in
emergency response. Provide incident updates to the Administrative Staff.
Serve as a Student Conduct Officer, managing lower level violations of the
Student Code of Conduct and the Housing Contract. Utilize Maxient to
maintain student records. Educate students about and enforce the Student
Code of Conduct and the Housing Contract.
Provide quality customer service to students, parents, and other
constituents.
Be knowledgeable about the use of Maxient, and eRezLife.
Support Residential Life and Student and Campus Life initiatives including
Housing Selection, Break Closings and Departmental Programs.
Perform other duties as assigned by the Office of Residential Life,
Division of Student and Campus Life, or designee.
Be available for all-hands-on deck times throughout the year (opening and
closing, Admissions events, unforeseen circumstances, high traffic
weekends, etc).
Serve on university committees as assigned.
Participate in the on-call duty rotation and make decisions related to the
immediate needs of students and residential communities. Determine the
best course of action in situations requiring immediate decisions.
Determine responsibility in student conduct cases, and implement
appropriate sanctions in line with student conduct guidelines and manuals.
Determine appropriate and reasonable follow up.
Assist with hiring and training of RAs– determine best fit for the staff
and qualifications for student staff who join the team.
Education & Experience
Masters degree (preferably in social work, higher education, education or
counseling).
Two years' experience working on a college campus as a student or
employee.
Two years' experience in Residence Life as a student or employee.
Evidence of experience with mediation, intervention, conflict management
and problem solving in a residential setting.
Other Qualifications
Strong organizational skills and attention to detail.
Able to function independently while operating effectively within a team
environment.
Possess solid general computer skills, including ability to work in a
Windows environment. Familiarity with specific applications used by the
University/Department a plus.
Excellent oral and written skills and ability to communicate comfortably
with students, colleagues, and external constituents.
Demonstrated ability to handle complex and multiple tasks in a
professional and efficient manner.
Exhibits a high level of professionalism, leadership, creative problem
solving, diplomacy, negotiation and sales skills, and the ability to
manage complex projects with minimal supervision.
Professional, courteous demeanor and appearance; ability to engage
positively and work professionally with students, faculty, staff and
administration and represent the University professionally to the public.
Commitment to the mission of the University of Saint Joseph.
Physical ability to perform essential functions of the position, as noted
below, with or without reasonable accommodation.
Physical Requirements
The physical requirements and description of the work environment are
representative of what an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Physical Activity
Approximate Percentage of Time Spent in this Activity
(Minimal, Some, Substantial)
Bending
Some
Climbing (e.g. stairs)
Substantial
Keyboarding
Substantial
Kneeling
Minimal
Lifting (indicate maximum weight)
Minimal – approx. 25lbs
Reaching
Some
Sitting
Substantial
Standing
Some
Using Telephone
Some
Walking
Substantial
Other (please explain):
Work Environment (a brief description) RCs spend time in their
offices and time doing walkthroughs of the buildings. Buildings have stairs
and do not have elevators. RCs receive private offices with a university
provided laptop.Because of the nature of the work, RCs also receive year-round
university sponsored accommodations.
