Application Support & Services - Coordinator 2
Location: Baton Rouge, La · Type: Full time · Posted: 2026-09-08 ·
Reference: R-002159
Thank you for your interest in LSU New Orleans.
Once you start the application process, you will not be able to save your
work, so you should collect all required information before you begin. The
required information is listed below in the job posting.
You must complete all required portions of the application and attach the
required documents in order to be considered for employment.
Department
Application Support and Training Operations
Job Summary
Job Description
Designs and maintains various agency utilized applications/solutions using
the available resources.
Analyzes functional requirements and translate them into best fit
solutions.
Completes projects and frequently transitions between projects and
application support.
Provides technical support to Louisiana Department of Health (LDH) staff
involving agency utilized applications by diagnosing technical problems
and identifying appropriate solutions through research.
Triages, prioritizes, and fulfills maintenance and support requests
submitted through the ticket system.
Researches and implements agency utilized applications best practices
Develops, produces, distributes, and updates training materials in the
form of guides, videos, PowerPoint presentations, etc. to LDH employees
and internal Application Support & Training staff.
Provides training of agency utilized applications to staff as necessary.
Helps train new unit employees.
Works with the Coordinator 3 and Unit Supervisor to develop and implement
testing plans for new software development.
Takes lead in SharePoint site creation, maintenance, and custom
development for all LDH users.
Other tasks as directed.
QUALIFICATIONS
REQUIRED:
Bachelor's degree, or Associates degree with 3 years of professional
experience, or 6 years of professional experience in lieu of degree
Minimum 1 year professional experience working with agency utilized
applications or solutions.
Minimum 1 year professional experience with content development or
application solution development.
Excellent analytical skills, effective organizational and time management
skills.
Ability to work in a team environment
Great attention to detail and follow up, and verbal/written communications
skills.
Ability to communicate technical concepts to technical and non-technical
audiences.
DESIRED:
Advanced degree.
Minimum 2 years professional experience working with agency utilized
applications or solutions.
Minimum 2 years professional experience with content development or
application solution development.
Minimum 2 years of experience in managing projects, assignments and
competing priorities.
MOUS, ACE, MCT or other relevant industry certifications.
SALARY: 55-65k
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
Detailed resume listing relevant qualifications and experience;
Cover Letter indicating why you are a good fit for the position and LSU
New Orleans;
Names and contact information of three references;
Applications that do not include the required uploaded documents may not be
considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with
specific reference to each of the minimum and preferred qualifications in
their cover letter. The search committee will use this information during the
initial review of application materials.
References will be contacted at the appropriate phase of the recruitment
process.
This position may require a criminal background check to be conducted on the
candidate(s) selected for hire.
As part of the hiring process, applicants for positions at LSU New Orleans may
be required to demonstrate the ability to perform job-related tasks.
LSU New Orleans seeks to recruit a highly productive workforce and will
provide equal employment opportunities to all employees and prospective
employees. Employment decisions shall be based strictly on merit and without
regard to religious or political beliefs, sex, race, or any other non-merit
factor.
