Allocations Assistant (Accommodation Services)

Allocations Assistant (Accommodation Services)

Job Purpose

Responsible for the delivery of administrative support for the allocation of University-owned accommodation including additional beds arranged under Nomination Agreements; coordinate, implement and process the associated tasks. Coordinate and monitor the allocation and retention of summer business. Additionally, the role will provide support around student associated administration and student experience.

Main Duties and Responsibilities

To ensure effective administration of the allocations function. This involves processing applications, using judgement on where best to allocate students in respect of allocating rooms; emailing students, monitoring the offer status.

Effectively handle all enquiries by telephone and email and ensure they are managed appropriately either by bringing to a conclusion or referring onto appropriate senior staff or relevant University Service. This involves using judgement of a situation to ensure the appropriate advice is given whilst maintaining a high degree of confidentiality.

To process room transfer requests, withdrawal and early departure requests, effectively and efficiently. This involves utilising sound knowledge and undertaking a wider assessment of a request to ensure individual circumstance are considered as well as minimising voids.

To process guest vacation and short term accommodation bookings for individuals and groups and associated tasks including processing card payments, liaising with key contacts and residence teams to ensure best use of available bed stock and payment processing compliance.

Prepare and train student guides in advance for student recruitment events.

Liaising with potential students and parents at student recruitment events to ensure they fully understand the accommodations proposition available to them and the process for applications and allocation.

To raise invoices on Kinetics for student's fees, raise requisition payments using the University financial system Agresso. Additional responsibility to ensure relevant authorised purchases for student guides are undertaken.

Input, extract and report on important financial and occupancy information using the software package Kinetics Solutions.

Knowledge, Qualifications, Skills and Experience

Knowledge/ Qualifications

Essential:

A1 Either: Ability to demonstrate the competencies required to under the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.

A2 A good knowledge of the application and use of Microsoft Office (Outlook, Word, Excel, Explorer, Forms) and Microsoft Teams.

A3 Detailed knowledge of a bed allocation database.

A4 Understanding of property management/leasing and relevant legislation (e.g. HMO Licensing, Gas Safety Regulations).

A5 Understanding of General Data Protection Regulation (GDPR) and Freedom of information Act.

Desirable:

B1 Knowledge of Agresso, Ivanti Helpdesk.

B2 Knowledge of bed allocation and financial software package Kinetics Solutions.

B3 Knowledge of student welfare/discipline issues.

Skills

Essential:

C1 Excellent verbal, written and interpersonal communication skills.

C2 Effective IT and numeracy skills.

C3 Initiative and judgement to resolve problems independently.

C4 Effective planning, organising, prioritising and time management skills, able to work flexibly at critical periods in the calendar and respond to changing demands.

C5 Diplomacy, tact and discretion, maintaining confidentiality at all times.

C6 Ability to work accurately and with attention to detail.

C7 Ability to work individually and as part of a team.

Experience

Essential:

E1 Experience of working with a bed allocation database, covering all administrative processes.

E2 Experience of working with confidential data.

E3 Experience working to deadlines.

Desirable:

F1 Previous experience of a higher or further education environment.

F2 Experience of working with people at all levels.

F3 Experience of working at visitor events.

F4 Experience of using the Agresso finance system, to include Purchasing Card.

Terms and Conditions

Salary will be Grade 4, £22,681 - £25,138 per annum.

This post is full time (35 hours p/w) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.

Vacancy Ref : 138769 Close Date : 15-Feb-2024 23:45