Advantage Program Academic Coach
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Advantage Program Academic Coach
Department: The Advantage and PAVE Program
Location: Tulsa, OK
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ABOUT US
Oral Roberts University is a non-profit organization whose staff and faculty
actually make a difference in the lives of its students. We pride ourselves on
our culture and the values we uphold. Our team is passionate about what we do,
and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
JOB DESCRIPTION
- FULL-TIME
In support of ORU's aggressive growth goals, the Academic Coach serves as a
liaison to a selected group of Advantage Program online and concurrent
learners for the purpose of helping them complete their educational goals,
communicating regularly, and providing assistance to each student as needed.
RESPONSIBILITIES
Represent the University to Advantage Program Learners
Serve as each student's point of contact
Serve as parents' and partner schools' point of contact
Help students navigate the University's processes and procedures
Support, encourage, and connect learners to available services to resolve
issues
Cultivate student relationships with ORU to enhance understanding of
university culture and systems
Call students, send reminder messages, etc.
Monitor Students' Progress
Assist with collecting student data
Create regular performance reports
Utilize Excel, Salesforce, PowerBI, D2L, Microsoft Office, Zoom, and other
data collection and communication tools
Assist with communicating performance reports to all applicable
populations
Develop Student Success Plan
Develop relationships that foster developmental conversations
Help the student set realistic goals that will contribute to academic and
personal achievement in college
Motivate students to achieve educational goals by providing follow-up,
accountability, and encouragement
Help students develop and implement learning strategies and study skills
specific to course materials
Coordinate and integrate initiatives that promote and enhance student
engagement
Collaborate with other university departments to enhance student
engagement and experience
REQUIREMENTS
EDUCATION : Bachelor's degree required
EXPERIENCE/SKILLS/ABILITIES:
Two (2) years of related work experience in higher education, customer
service or related field required.
Must have excellent organizational and interpersonal skills and be able to
articulate information well, both verbally and in written form.
Must have an eye for detail due to the need for accurate record
keeping/recording of information that is personal, monetary, and time-
sensitive related.
Must be self-motivated, driven to meet goals, possess a strong work ethic,
and be able to prioritize.
Excellent problem-solving skills, leadership, and time management skills
are a must.
Must have the ability to work both as a team member and independently; use
sound judgment regarding organizational and departmental regulations,
procedures, and policies; quickly establish and maintain rapport with
students, faculty, administration, and parents from varying cultural
backgrounds.
Must have the ability to prioritize multi-tasks in the midst of a fast-
paced, high-demand work environment while always maintaining a
professional demeanor.
Must remain flexible with regard to external factors that may affect the
work schedule.
Maintains compliance with the Family Educational Rights and Privacy Act
(FERPA).
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all
individuals regardless of differences in race, color, religion, sex, national
origin, age, disability, or veteran status.
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