Administrative Support Specialist

Employment Opportunities

Administrative Support Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Application Deadline: All applications must be submitted electronically by 11:59 p.m. Eastern Time on the closing date indicated in the posting. For positions listed as Open Until Filled, applications will be accepted until the position is filled.

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Please see Special Instructions for more details.

Please attach the required documents:

• Cover Letter
• Resume

(Optional) Either attach a List of References with contact information or provide a minimum of 3 professional references in the application.

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title	Administrative Support Specialist-Records
Working Title	Administrative Support Specialist
Location	Boone, North Carolina
Job Category	6
Position Number	061141
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	College of Business - 255000
Primary Purpose of Position	The Receptionist/Records Specialist is the professional, courteous first contact for students, faculty, staff, and parents who come to the Advising Center, join via Zoom, or call. This person carefully listens to each person to determine what services they need, whether it is checking a student in for an appointment, answering the phone, or helping office staff with clerical tasks. This person will assist students with registration issues and basic questions about their student record. This person manages the front office, handles in-person or Zoom traffic, answers phones, prepares electronic files for advising and senior check appointments, works with other records specialists to process reports and update student records, performs clerical tasks and basic record specialist functions, and must manage a large base of knowledge that frequently changes. This person will add permits and overrides during registration and drop/add periods and assist with maintaining academic plans. This person provides a welcome, helpful presence to each person who contacts our advising center and assists staff with other duties, as assigned
Minimum Qualifications	Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	This position requires a highly reliable, team player with a professional and courteous demeanor who is analytical, patient, self-directed, and works well in a busy, high-traffic, service-oriented office. This person must be able to: Set priorities to accurately and quickly accomplish a wide variety of tasks while experiencing frequent interruptions to assist students, staff, faculty, and parents Possess strong organizational skills and be able to manage a constantly changing set of policies, procedures, and requirements Expertly use Banner Student, DegreeWorks, WebFocus Dashboard, DocuWare, Zoom, MS Office, Google Workspace, Appointment scheduling software, email, multi-line phones, copiers, and fax machines Have strong knowledge of the major/minor curricula in the Walker College of Business, University and College policies and procedures, and protocol for exceptions to policy Use excellent written and verbal communication skills Enjoy engaging with the public Constantly maintain a professional, friendly demeanor, as this position has frequent times of high activity
Knowledge, Skills, & Abilities Required for this Position	This position requires a highly reliable in-person presence and a team player with a professional and courteous demeanor. Someone who is analytical, patient, self-directed, and works well in a busy, high-traffic, service-oriented office. This person must: Demonstrate strong autonomy and is able to set priorities to accurately and quickly accomplish a wide variety of tasks while experiencing frequent interruptions to assist students, staff, faculty, and parentsd parents Active problem-solver who independently identifies and resolves roadblocks or issues that arise daily Possess strong organizational skills and be able to manage a constantly changing set of policies, procedures, and requirements Expertly use Banner Student, DegreeWorks, WebFocus Dashboard, DocuWare, Zoom, MS Office, Google Workspace, Appointment scheduling software, email, multi-line phones, and copiers Have strong knowledge of the major/minor curricula in the Walker College of Business, University and College policies and procedures, and protocol for exceptions to policy Use excellent written and verbal communication skills Constantly maintain a professional, friendly demeanor as this position has frequent times of high activity
Preferred Qualifications	Two years of post-high school education At least two years of work in a position dealing with records maintenance At least 2 years of professional customer experience Experience with enterprise-level software for record-keeping and/or client management
Required Functional Competencies to Successfully Perform Job Duties.	Communication-Verbal: Presents ideas in a clear, concise, organized manner. Explains and applies the University policies and procedures to meet the specific needs of students. Advises students, faculty, staff, and administrators in matters related to student records issues as appropriate. Information/Records Administration: Processes pre-graduation audits, graduating senior applications, surcharge information, NCAA audits, and visiting student requests. Reviews data and information for completeness and accuracy per academic policies and procedures. For School of Music only: Recognizes, defines, and resolves problems involving audition scheduling. Office Technology: Selects, understands and fully applies features in Banner and other software programs in processing student information. For School of Music only: Selects, understands, and fully applies a variety of features in database software.
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	8:00am-5:00pm, Mon-Fri
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	General administrative duties. Long hours in front of a computer.
Overall Competency Level	Journey
Salary Grade Equivalency
Salary Range
Anticipated Hiring Range	$39,271 - $42,067

Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information

Posting Date	10/06/2026
Closing Date	11/08/2026
Competency Level Statement	If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants	Please attach the required documents: Cover Letter Resume (Optional) Either attach a List of References with contact information or provide a minimum of 3 professional references in the application.
Search Chair Name	Matt Crump
Search Chair Email	[email protected]
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/56531
Posting Number	201503076P

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Describe your experience working in a high-traffic office setting.

   (Open Ended Question)

2. * Briefly describe your experience using DegreeWorks, Banner, and Google Sheets.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter / Letter of Interest

Optional Documents

1. List of References with Contact Information