Department
Student and Academic Services
Salary
£30,487 - £34,980 per year
Grade
Grade 5
Contract status
Open
Hours of work
Full-time
Based at
University of York campus (with some remote working options available)
Interview date
To be confirmed
Posted Date
21/03/2024
Apply by
07/04/2024
Job Reference
13091
Documents
Student Administration and Academic Affairs (SAAA) works to enable an excellent experience for students during their time at the University of York, providing information, advice, guidance and support to students from enrolment through to graduation. SAAA also provides advice and guidance to colleagues across the University who rely on its expertise and processes to support the student lifecycle. The work of the Service is also critical in ensuring that the University meets a number of statutory compliance duties.
The Student Administration section of SAAA comprises c. 40 staff across the following core teams: Student Lifecycle (Exams & Graduation, Progression & Awards, Strategic Projects, Student Records and Visa Compliance) and Student Casework and PGR Administration (Complaints, PGR Administration, Special Cases and Student Financial Support).
This role is focused principally on the work of the Progression & Awards team, which sits within the Student Lifecycle part of SAAA. Progression and Awards apply the University's assessment rules to calculate progression and award outcomes for taught students on the basis of algorithmic principles, and maintain the integrity of the data and infrastructure that underpins those decisions.
RoleYou will work within Student Administration as an Officer responsible for the delivery of key areas of work and the implementation of associated policies, including contributing to service improvement activity. The job will be within the Progression and Award team, where you will work to deliver agreed outcomes as part of a broader team, and provide advice and support to colleagues and service users. You will use your strong IT, analytical and problem-solving skills to ensure that appropriate outcomes are reached, and to identify the root cause of system and data errors. If you are able to organise your workload effectively, have a high degree of accuracy, attention to detail, and a commitment to improving processes to provide excellent customer service, we'd be pleased to hear from you.
Skills, Experience & Qualification neededStrong IT skills, with the ability to use Microsoft and Google Suite products
Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
Ability to review procedures and processes, ensuring they are fit for purpose and maximise efficiency; make recommendations for improvements as identified and implement agreed changes
Strong analytical and problem solving skills
Ability to write clearly and succinctly, and to maintain documentation for a variety of audiences, including user and technical documentation
Excellent teamwork and interpersonal skills
Experience of providing an excellent standard of customer service
An energetic, professional and thorough approach to work, with an eye for detail
A commitment to data quality and the accuracy of data management
A proactive approach and the ability to use initiative in problem solving and developing service opportunities
Interview date: please contact Richard Firth (Interim Student Administration Manager, Progression & Awards) via [email protected]
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork