Accommodation Assistant

University of Northampton
June 23, 2024
Offerd Salary:£23,144 - £24,533
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Accommodation Assistant

Job Type

Full Time Permanent


£23,144 - £24,533 per annum


Waterside Campus

Closing Date


Ref No



  • Job Description - Accommodation Assistant.pdf (PDF, 145.5kb)
  • About the job

    Interview date: 1 July 2024

    We are seeking a proactive, flexible and independent Accommodation Assistant to join the Residential Services division of our award winning Estates & Campus Services department.

    The post holder will work with colleagues to provide a high quality and super supportive accommodation service, delivering support for students living on and off-campus and developing a positive and thriving community living experience for students whilst also delivering administrative support to enable the efficient functioning of Residential Services.

    The post is full time, 37 hours per week with opportunity to work in a blended working model, mixing on and off-site working where possible. A secondment opportunity would be considered, and excellent training and development opportunities are available, alongside a number of additional employee benefits.

    We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. Working location will be a mix of campus and home working.

    We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the starting salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 4 starting salary before living wage which is £22,681 per annum.

    About you

    You will have the ability to work independently and pro-actively and be experienced in resolving complicated queries, prioritising and escalating activity where appropriate.

    You will also have excellent verbal and written communication skills alongside the ability to show sensitivity in communication, especially when supporting students with complex accommodation needs. Experience of delivering excellent customer service is essential, in addition to the ability to work to appropriate quality standards.



  • 5 GCSEs at Grade C or equivalent (must includes Maths and English)
  • Department

    Our award winning Estates & Campus Services department is a large, busy and diverse directorate with over 250 colleagues managing and supporting 27 academic or support buildings across 8 locations, and c. 2,400 bed spaces across 10 accommodation buildings.

    We have a committed team who deliver exceptional, sector leading facilities and services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change.

    About us

    Come to the University of Northampton and you will see that we do things a bit differently.

    We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That's why we were the first university in the UK to be named as a Changemaker Campus in 2012.

    We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

    Our commitment to transforming lives and inspiring change is at the heart of all that we do.

    Right to work

    All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.

    Due to this criteria we regret that we are unable to offer sponsorship at this time.


    The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

    This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

    Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

    Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

    To find out more, please visit: https: // www. us/governance-and-management/management/equality-and-diversity/

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