Accommodated Exam CentreCoordinator

Mount Royal University
April 26, 2024
Contact:N/A
Offerd Salary:$60,571
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
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Ref info:N/A

Job Title

Accommodated Exam CentreCoordinator

Requisition #

996982

Job Type

Limited Term (for any group)

Union or Employee Group

MRSA

Classification

SAD08 Administrative Services VIII

Position End Date (if applicable)

3/31/2025

Location:

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

Posting

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Access and Inclusion Services

Creating an accessible, equitable, and inclusive learning environment. Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable academic accommodations up to the point of undue hardship.

Our department assists the University in creating an accessible learning environment that encourages full participation in academic courses for students who are eligible for academic accommodations under the provincial human rights legislation. Reasonable accommodations are tailored to the individual, flexible, and determined by considering the barriers within the unique environment of a post-secondary institution.

We encourage student development and educate Mount Royal University about becoming a more accessible, equitable, and inclusive learning environment.

About the Role

The primary function of the Accommodated Exam Centre Coordinator is to ensure services for students experiencing disability-related barriers and support faculty in meeting their duty to accommodate students in the Accommodated Exam Centre. This position deals with a large number of students, faculty, and staff daily, coping with varying concerns, inquiries, personalities, and disabilities, and requires exceptional organizational skills, independent action, establishing priorities, and problem-solving. The incumbent is responsible for supervising the Access and Inclusion Services Accommodated Exam Centre Administrative Assistant positions in communicating, supporting, and assisting faculty, students, and others requiring service in the Accommodated Exam Centre and its satellite locations. Responsibilities include communication with, supervision of, and training of all Accommodated Exam Centre Administrative Assistant positions including the Administrative Assistant, Accommodated Exam Assistant, Accommodated Exam Scheduler, and the Accommodated Exam Facilitator in the execution and development of their corresponding roles. Responsibilities also include the supervision of the scheduling and receiving of exams for students experiencing disability-related barriers; communication and collaboration with faculty and other MRU departments to help meet Mount Royal's legal duty to provide reasonable accommodation to students with disabilities or other protected grounds; as well as the organization, execution, facilitation, and invigilation of accommodated exams. This supervision responsibility includes ongoing supervision, performance appraisals, disciplinary action, and collaboration with other members of the Mount Royal community. Participation as a team member in daily processes and procedures with Access and Inclusion Services staff and attendance at department meetings are also required, in addition to knowledge and observance of Alberta Human Rights legislation.

This position is a limited-term role working 35 hours per week, ending March 31, 2025.

NOTE: There is a strong internal candidate

Responsibilities

Supervision of the Accommodated Exam Centre and the day-to-day operation of all accommodated exam satellite locations:

  • Oversee day-to-day operation of the Accommodated Exam Centre and all accommodated exam satellite locations.
  • Train support staff needed to facilitate exams and other required assessments in the Accommodated Exam Centre and its satellite locations.
  • Recruit, interview, and hire casual staff to assist with the invigilation or processing of exams in the Accommodate Exam Centre and satellite locations.
  • Monitor and evaluate casual staff.
  • Maintain up to date knowledge with respect to data supporting the ongoing Accommodated Exam Centre needs of students and faculty.
  • Meet with other MRU departments to organize additional rooms/space or furniture for Accommodated Exam Centre satellite locations as needed.
  • Monitor the Accommodated Exam Centre and satellite locations for issues that may arise.
  • Develop, implement, and communicate all updates and changes to process and procedures in the facilitation of exams.
  • Be available during midterm and final exams.
  • Oversee and maintain all timelines needed to maintain efficient workflow of the Accommodated Exam Centre.
  • Collaborate with other Access and Inclusion Services staff on the annual report and strategic plan.
  • Communicate and collaborate with MRU faculty, staff, and students to oversee the facilitation of exams and other assessments.

  • Recruit faculty and staff to assist in the facilitation of final exams.
  • Responsible for the training of faculty and staff for final exams. Conduct at least three days of training to familiarize faculty and staff with the processes and procedures required to invigilate final exams.
  • Communicate with faculty to resolve any issues or concerns pertaining to exams or other assessments in the Accommodated Exam Centre.
  • Communicate timely and accurately the processes and procedures of the Accommodated Exam Centre to ensure organized and efficient facilitation of exams.
  • Monitor communication between faculty and the Exam Team to ensure diplomatic and timely resolution of any problems or concerns.
  • Process and submit accurate timesheets to Payroll.
  • Meet with students to address any problems or concerns about Exam Seating Requests or issues in the Accommodated Exam Centre and/or the satellite locations.
  • Collaborate with faculty and students to resolve conflicts with overlapping seating times.
  • Meet with students to resolve issues that may arise with accessing support and services in the Accommodated Exam Centre.
  • Supervision of Access and Inclusion Services Accommodated Exam Centre team (Administrative Assistant, Accommodated Exam Assistant, Accommodated Exam Scheduler, Accommodated Exam Facilitator) and support staff:

  • Oversee final exam support staff in the facilitation of exams.
  • Supervise and support Access and Inclusion Services Accommodated Exam Centre team (Administrative Assistant, Accommodated Exam Assistant, Accommodated Exam Scheduler, Accommodated Exam Facilitator) in front facing communication and activities, the coordination of scheduling, receiving and facilitating of accommodated exams for students experiencing disability related barriers, and services for/communication with faculty.
  • Provide regular supervision meetings and annual reviews to contribute to the performance review of members of the Accommodated Exam Centre Team.
  • Lead the development and articulation of the Accommodated Exam Centre team activities that contribute to the department's operational plan, the efficient facilitation of exams, and improve workflow.
  • Monitor the workflow of each member of the Accommodate Exam Centre team.
  • Troubleshoot issues and provide decision making support to each member of the Accommodated Exam Centre team.
  • Be available and knowledgeable to provide front counter triage and exam functions during breaks, and vacations of Accommodated Exam Centre team.
  • Establish and conduct regular meetings with the Accommodated Exam Centre team to address workflow and problems in the Exam Centre.
  • Hire and schedule casual support staff as needed to support facilitation of exams or coverage of staff in the Accommodated Exam Centre.
  • Coordinate and manage supports when members of the Accommodated Exam Centre are away.
  • Process and submit accurate time sheets to Payroll.
  • Other duties as required

  • Maintain an up-to-date working knowledge of Access and Inclusion Services and Mount Royal University policies and procedures as well as Mount Royal University services.
  • Maintain up to date knowledge of Alberta Human Rights legislations, MRU exam policy, and the Academic Accommodation for Student Experiencing Disability policy.
  • Qualifications

    Education

  • Three or Four Year Bachelor Degree
  • Experience

    The incumbent needs previous experience collaborating, supervising, monitoring, mentoring others, making decisions, and problem solving. The incumbent must understand the demands of and cycles of the academic year and the demands experienced by students and faculty at the post-secondary level. This implies an understanding of the impact of the lack of supports and services experienced by a student with disabilities in a post-secondary academic environment.

  • Previous experience mentoring/training and collaborating with staff
  • Knowledge of disabilities and academic accommodation services
  • Excellent computer literacy skills working is student data bases (i.e. Banner, Accommodate)
  • Experience working with Google suite, MS Office (Word, Excel, PowerPoint)
  • Experience training and monitoring staff
  • Experience at a post-secondary institution
  • Previous experience multi-tasking in a high demand, high traffic environment
  • Excellent customer service and communication skills (ideally with students experiencing disability related barriers and faculty)
  • Ability to work co-operatively, exercising tact, demonstrating empathy, diplomacy and patience during stressful situations
  • Ability to problem solve and de-escalate situations
  • What We Offer

    Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

    At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

    Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

    Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

    Salary: $60,571.00 to $76,640.00 per annum (Full-time Limited Term)

    Closing Date: April 26, 2024

    A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 999999, CV.pdf).

    Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at https:// www. cic.gc.ca/english/study/index.asp.

    If you require an accommodation in order to participate in the recruitment process, please notify [email protected] and we will work together on the accommodation request.

    We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.

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