Academic Systems Support and Development Officer

University of Northampton
January 07, 2024
Offerd Salary:£30,487 - £37,099
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Academic Systems Support and Development Officer

Job Type

Full Time Permanent


£30,487 - £37,099 per annum


Waterside Campus

Closing Date


Ref No



  • JD - Academic Systems Support and Development Officer.pdf (PDF, 153.82kb)
  • About The Job

    Interview Date: 19 January 2024

    The Academic System Support and Development Officer will support and contribute to the configuration and development of systems that support the effective administration of the teaching and student related activity. The principal system being Microsoft Dynamics CRM. Other systems include MyDay for attendance management, engagement management and data flows to the University's VLE. The post holder will be responsible for the efficient and effective development, support and maintenance of academic systems, ensuring incidents and service requests are proactively managed. The post holder will also lead on system upgrades, patches and improvements that meet the user requirement. The support and configuration of Academic systems requires the ability to understand student information management processes and have a good general awareness of effective data and process management.

    A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days.

    We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. There will be a requirement to attend Campus two days per week. However, subject to this with Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

    About You

    Essential Knowledge:

  • Microsoft Dynamics (including functionality, security and lifecycle management)
  • Relational databases technologies (such as Oracle, SQL Server)
  • Structured Query Language (SQL)
  • PC Office applications
  • Working across organisational boundaries and with third party suppliers
  • Plus a mixture of skills in the following areas:

  • Experience of providing application support for medium sized organisation
  • Developing and implementing data migration and data integration scripts
  • SharePoint administration
  • Knowledge of business processes related to HE
  • Knowledge of academic processes
  • Qualifications


  • Educated to HNC/HND level or relevant experience
  • Desirable:

  • Microsoft Technical Associate (MTA Databases and/or Networking) certification or equivalent
  • ITIL Foundation Certified
  • PRINCE2 Foundation Certified
  • IT Services

    The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university.

    The teams include:

  • Customer Services and Support
  • Technology Operations
  • Application Services
  • Cyber Security
  • Change and Relationship Management
  • About Us

    Come to the University of Northampton and you will see that we do things a bit differently.

    We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That's why we were the first university in the UK to be named as a Changemaker Campus in 2012.

    We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

    Our commitment to transforming lives and inspiring change is at the heart of all that we do.

    Right To Work

    All candidates will be asked to provide proof of eligibility to work in the UK at interview.


    We welcome applications from underrepresented groups.

    The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

    This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

    Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

    Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

    To find out more, please visit: https: // www. us/governance-and-management/management/equality-and-diversity/

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