Academic Services Officer (HEO 4)

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Based in UniSA Online at the City West Campus

Full-time, continuing position

Commencement Salary: $70,476 per annum (plus 17% superannuation)

About You

You are an experienced administrative professional with exceptional communication and interpersonal skills, and the ability to easily build relationships at all levels of an organisation. You are highly organised, strategic and detail oriented, and you comfortably use your initiative, manage competing demands, and undertake complex tasks with a high degree of autonomy.

You are solutions oriented, seeing challenges as opportunities for improvement, through logical, creative, and innovative thinking. You communicate with impact; have the courage to make things happen and the passion to achieve your best.

About the Role

We are seeking a skilled Academic Services Officer who will be responsible for undertaking a range of administrative activities, an integral part in supporting the delivery of UniSA Online's programs and courses.

About UniSA Online

UniSA Online was established as a key project as part of the University's Digital Learning Strategy. As an established Unit, UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform.

The UniSA Online unit, reporting to the Provost & Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence. UniSA Online supports UniSA's strategic ambitions detailed in Enterprise 25, to grow the online postgraduate programs and short courses, and expand reach to students based overseas.

Core Responsibilities

Undertake a broad range of administrative activities to support the delivery of programs and courses, in consultation with key stakeholders, including maintenance of all program course and teaching materials and providing support for assessments and result entry

Work with Online Course Facilitators and Program Facilitators to ensure course outlines and course websites are updated each study period

Liaise with students to arrange academic counselling and prepare documentation as required with relation to academic integrity and academic progression activities. Resolve issues where possible or escalate to the Academic Services Coordinator

Use the University's information systems to access, retrieve and interpret data to generate reports and documentation to respond to staff, students and key stakeholder queries and requests

Provide approved information to the UniSA Online Marketing team for the review and update of specific program and research information on the UniSA Online website and in other communications

Essential Skills and Experience

Post-secondary qualifications in a relevant discipline or demonstrated equivalent skills, knowledge and experience

Experience working in and administrative role in a team-based service environment

Demonstrated written and verbal communication skills including preparation of written materials and experience in liaising with people at all levels both internal and external to an organisation to deliver quality customer service

Knowledge in the interpretation and application of policies and procedures

Proven organisational and time management skills to manage multiple priorities under broad direction including a high level of attention detail

Benefits

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

Access to great personal development opportunities

Generous superannuation contributions of 17%

Flexible working conditions including 2 days from home per week

Employee assistance and development programs

A variety of leave arrangements

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Amra Delibasic, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 5878.

Applications close: 11:30pm Monday 26 February 2024

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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