Academic Advisor
Location: MIAMI GARDENS, FL 33054 · Type: Full Time
St. Thomas University - Student Success Center
POSITION SUMMARY:
The primary duties of the Professional Academic Advisor is the continuous
advisement, tracking and support of a significant assigned caseload of
students from enrollment through on-time degree/certification completion,
ensuring that each assigned student has an up-date Student Success Plan, and
intervening on a timely basis to maintain student enrollment and progression
toward on-time degree/certificate completion.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
Manage an assigned and significant caseload of students and provide
academic, career, and personal guidance to promote progression, course
success, retention, completion, postgraduate success, student
satisfaction, and career goals;
Serves as the advisor for online and on-ground students;
Provides advising to undergraduate and graduate students;
Provide assistance and student support services in the Express Assistance
Lab;
Serves as the Liaison between the Student Success Center and the
Registrar's Office;
Assists the Student Success Center and Registrar's Office with class
schedules and other responsibilities that directly impact the working
relationship between the Student Success Center and the Registrar's
office;
Advises the Director on policy and procedure changes that will improve the
Student Success Center work flow and its collaboration with the
Registrar's office;
Assess strengths and weaknesses in students' academic, career, and
personal development by identifying factors that enhance or prevent
academic progress, examine alternatives based on changing goals, academic
progress or personal situation, and interpret non-cognitive assessment
results to guide students to establish realistic academic and career
goals, including an employment strategy;
Responsible for ensuring that assigned students remain on-track toward on-
time graduation through proactive advising, and promotes student
engagement through University life and campus involvement;
Monitor academic progress of students by analyzing progress reports from
instructors, determine eligibility and satisfactory progress toward
degree, identify current and potential needs or problem areas; such as,
study skills and tutoring, and help students access University resources;
Utilize the University's Early Alert and Support retention resources and
other indicators of progress to assist students and faculty toward course
and on-time degree/certificate completion
Communicate with student caseload systematically, frequently, and
intentionally through multiple methods, including but not limited to face-
to-face meetings, college- supported technology solutions, e-mail, and
telephone;
Maintain a deep knowledge of assigned STU programs and services;
Solve issues related to student success, including referrals to resources
within and outside of the University and track to ensure positive
outcomes;
Complete an individualized Student Success Plan for every student in the
assigned caseload via Ellucian's Academic Planning system, closely monitor
and actively support each student's progression toward degree/certificate
completion;
Work a flexible schedule to meet the needs of the students and the
University (peak registration and weekends if needed occasionally),
including one evening per week and extended hours during peak
registration. Schedule may require either some morning and/or some evening
hours;
Communicate with faculty and students in need of accommodations and
coordinate services to assist students with disabilities;
Prepare for and conduct New Student Orientation and Registration (NSOR)
events;
Assist Career Services with Presentations and events;
Assist other members of the Student Success Center with cross training;
Assist all students with registration regardless of caseload and academic
level;
Provide a high level of customer service to all members of the University
Community;
Assist with the management of Student Success Software (ie. Starfish,
Student Planning, Reporting);
Assist with University events that impact student success (i.e.
graduation);
Perform other duties and responsibilities as assigned.
SUPERVISION RECEIVED
Routine assignments are performed independently following University and
departmental policies and procedures.
Qualifications
QUALIFICATIONS
Bachelor's degree in psychology, counseling, education, or other
discipline deemed relevant by the University; Master's degree preferred
Experience in student services, proactive advising, and one-stop
enrollment preferred