Workforce Development Student Specialist (1084-127)

Workforce Development Student Specialist

Tracking Code

 1084-127

Job Description

CSI Workforce Development & Training works with individuals in our community to help with transitioning from education to employment, career changes and upskilling or reskilling as the workplace evolves. This position will be the first person with whom our community members and employers engage.

Your responsibilities will include:

As the initial touchpoint for customer inquiries about career advancement through our courses and support, you'll embody our unit's professionalism and empathy. Guiding individuals on their career journey, you'll instill confidence and nurture their aspirations.

Drive collaborative success within our team by efficiently overseeing tasks and timelines for delivering healthcare, trade, business, and leadership courses. Your role ensures alignment with community needs and internal financial goals.

Proactively communicate with our customers (aka students and employers) to ensure they are prepared for the start of class, are progressing through the class and have an action plan to apply the learnings after the class.

Key Qualifications

This position requires passion and a commitment to your professional growth and that of our community members.

Customer Service – proven track record of exceptional service.

Problem Solving – must be able to identify problems and solutions with proactive ways to solve them

Communication – Friendly, clear communication with the ability to listen, provide empathy, and diffuse issues.

Multi-Tasking – complete projects despite many interruptions and provide service to customers that make them feel as theirs is the most important task of the day.

Flexible & willing to perform other tasks as needed.

Thrive in a fast-paced, high-intensity work environment.

Be committed, organized, and dedicated to delivering high-quality work.

Strive for continuous learning and development in both customer services and the management of project components.

Bilingual Spanish/English preferred and encouraged to apply

Contribute to the team mission and culture.

Our mission at CSI Workforce is to “strengthen our community through connecting, understanding, and igniting the potential we all have, to attain growth and success.”

We hold high standards in the way we provide services and the way we interact with one another. Here are the core values that our department thrives on.

Accountability

We hold ourselves and others accountable for our decisions and actions, and the results they produce.

Integrity

We tell the truth and are honest with one another. We encourage fact-sharing, not negative storytelling. We encourage positive feedback and coaching. We meet commitments. We keep confidence. We never undermine others for our own personal gain.

Respect

We actively listen. We encourage coworkers to express opinions and ideas without judgment or criticism.

Passion

We want you to enjoy your work and enjoy your coworkers. Through this passion, everyone can be bold, innovative, and creative. Passion dictates actions. Actions produce outcomes. When you are passionate about something you will be motivated to do something.

Additional Information

Starting at $35,000 per year with benefits. CSI benefits include health, dental & vision insurance, PERSI retirement, life insurance, sick leave, vacation leave, paid government holidays including a week off at Christmas, and free CSI tuition for you and your family.

Will provide onboarding and training to ensure your success. We are looking for prior experience. If invited for an interview, please make sure to showcase how your previous experience relates to this role. A project assignment will be required to demonstrate your skills and approach.

Minimum of 3-4 years of experience in customer service roles that also have the responsibility for project management that included high volume of projects.

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.

Company Location

 Twin Falls - Main Campus

Position Type

 Full-Time/Regular

Salary

 35,000.00 - USD

Is this position grant-funded?

No

FLSA

Non-exempt

Months per year?

12 months year round

What are the work days/hours?

Monday-Friday, Some Weekends or Evenings as needed

Open to current employees only?

No

Cover letter required?

Yes

Unofficial transcripts required?

No