Welcome Center Office Specialist (1088-127)

College of Southern Idaho
September 24, 2023
Offerd Salary:Salary 30,000.
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Welcome Center Office Specialist

Tracking Code


Job Description

Under the Direction of the College of Southern Idaho (CSI) the Welcome Center Office Specialist will be responsible for the front desk coverage for the Welcome Center and Admissions Office. This position will primarily greet students and community members and operate a multiline telephone system to answer incoming calls and direct callers to appropriate department or individual. The position will also provide a variety of administration duties that support the Admissions team.

This position will provide a positive, exceptional, and accurate customer service to our students, faculty, staff, and community members.

The Welcome Center Office Specialist will play a pivotal role in the implementation and importance placed on a student's Sense of Belonging and student life experiences at the College of Southern Idaho. It requires a professional, dependable, flexible, organized, and friendly team member providing timely student assistance answering email, telephones, greeting the students, responding to inquiries, and assisting students/parents throughout the application, admission, and transition to campus processes.


Working independently to organize and prioritize multiple tasks, performs the following duties in a timely and efficient manner:

  • Greeting and welcoming students and community members with excellent customer service.
  • Assisting students and directing them to the appropriate person or department for further assistance when needed.
  • Answering phone calls and transferring them to the appropriate point of contact.
  • Managing the Admissions email account.
  • Scheduling appointments, meetings, and conference rooms for the Admissions office.
  • Maintaining a clean and organized front desk area and ensuring it is well stocked with necessary supplies and promotional items (swag).
  • Providing general administrative support, including data entry from inquiry cards and document preparation.
  • Assisting with special projects, such as event planning or coordinating travel arrangements.
  • Maintaining security by following procedures and controlling access to the Welcome Center/ Admissions Office.
  • Understanding, supporting, troubleshooting student inquiries and issues when necessary.
  • Collect, retrieving, and analyzing student intake information through the Jenzabar system.
  • Ensuring office coverage during regular business hours.
  • Performing any other duties as assigned.

  • Positive attitude and willingness to learn and serve is an essential expectation for this position.
  • Demonstrated ability to meet the duties and responsibilities in the job description.
  • Previous experience involving exceptional student/customer service.
  • Organizational skills to work within prioritized needs.
  • Excellent interpersonal communication and public relations skills to meet people courteously and to work with all ages and socioeconomic groups.
  • A strong service orientation or desire to meet people's needs, handle challenging situations and provide customer service and promote teamwork within the department, the College and community.
  • Good judgment and professionalism in dealing with pressures and meeting deadlines.
  • Ability to listen, takes directions, and communicates effectively both verbally and in writing.
  • Ability to attend to detail and follow directions with thoroughness and accuracy.
  • Self-motivated to take assignments and carry them through from initial stages to completion.
  • Demonstrated ability in business communication, including proper business English usage, composition, punctuation, and spelling.
  • Flexibility and a willingness to attend and receive additional training to improve skills.
  • Flexibility of work schedule when needed,
  • Has respect for the opinions of others and behaves in such a way as to ensure an atmosphere of respect and trust.
  • Able to maintain confidentiality with all matters.

  • Customer service
  • Bilingual in Spanish

  • Proficiency in appropriate computer software including Microsoft Office, e-mail, telephone skills, and other related office systems.

  • Ability to learn the CSI registration processes, business office, and other computer systems and maintenance skills.

  • Attention to detail, accuracy and follow through.
  • Demonstrated ability to learn and use CSI's digital systems.

  • Weekend and evening work may be required during certain periods of the year
  • The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.

    Company Location

     Twin Falls - Main Campus

    Position Type



     30,000.00 - USD

    Is this position grant-funded?




    Months per year?

    12 months year round

    What are the work days/hours?

    Monday - Friday, Some Evenings or Weekends as needed

    Open to current employees only?


    Cover letter required?


    Unofficial transcripts required?


    From this employer

    Recent blogs

    Recent news