Water Meter Technician
Salary
$35,235.20 Annually
Location
Lubbock, TX
Job Type
Full-Time
Job Number
W732-6311
Department
Water Utilities and Public Works
Division
6311 - Water Meter & Customer Service
Opening Date
05/12/2023
Closing Date
6/2/2023 5:00 PM Central
Description
Benefits
Summary
Responsible in the daily operations of the advanced metering infrastructure of
the public water system, which includes meter installation, software
programming, inspection and diagnosis of software and infrastructure, and
routine maintenance. Serves as first responders to all issues related to the
water meter infrastructure.
Essential Functions
Inspects and diagnoses metering technology utilizing specific software
programs to perform meter diagnostics, analytics and meter maintenance for
the purposes of either billing and/or equipment failure;
Executes routine maintenance, repairs, and installation of meters,
ancillary equipment, and meter vaults;
Understands equipment operations, programs, and methods used in monitoring
and troubleshooting the performance of communication equipment;
Evaluates hardware and software to determine functionality, water flow,
water pressure and water quantity;
Maintain physical inventory of water meters, registers, meter boxes, and
radio communication devices;
Performs disconnects and connects for water meters;
Performs water sampling for customers utilizing specialized equipment for
water quality testing;
Diagnoses potential problems that can affect the public water supply or
the health and safety of the water customer;
Acts as primary contact for all metering and billing issues reported by
City of Lubbock billing office, water dispatch, and customers concerning
advanced metering hardware and software;
Retrieves utility metering data to verify service status and resolve
billing concerns;
Completes duplication of customer volume consumption to verify accurate
billing;
Investigates non-billed consumption situations to attempt to determine who
is using service;
Educates customers and personnel on water quality, high bill, and advanced
metering infrastructure;
Flushes fire hydrants to maintain water quality as needed;
Diagnoses any potential cross connection or backflow that would adversely
affect the water quality;
Performs on-call and shift work duties as needed;
Responds to emergencies which have the potential to adversely affect the
customer or the public water supply;
Perform assigned duties, as required.
Qualifications
High school diploma/GED and two years of customer service experience, with an
additional one-year mechanical or technical experience; or an equivalent
combination of education, experience and training.
Physical Exam Required
Valid current driver's license
If no previous experience, a Class D water distribution license issued by the
Texas Commission on Environmental Quality (TCEQ) must be obtained within 12
months of eligibility. If existing experience, at the direction of the
supervisor, either a Class C water distribution license or Class D water
distribution license will be required within 12 months after eligibility.
Eligibility is defined as the completion of TCEQ required classes necessary to
test.
Knowledge and Abilities
Knowledge and abilities:
Maintenance methods and procedures applicable to plumbing and/or water and
wastewater systems;
Local and state laws and regulations governing public water systems;
Standards for maintaining, repairing, and testing a variety of meters used
in residential, commercial, and industrial settings;
Interacting with computers, mobile devices, or other hardware;
Principles and processes for providing customer service;
Review, and prioritize work orders and customer concerns;
Locate, sort, and verify accuracy of data and work orders ;
Communicate effectively with the customer;
Operate various hand tools;
Operate heavy equipment;
Obtain required licenses and certifications within the required timeframe.
Physical Requirements:
Frequently walk and stand during the shift;
Frequently climb stairs, ladders, and other inclined surfaces;
Frequently bend and kneel during the shift;
Frequently lift and carry up to 75 pounds;
Occasionally lift and carry up to 100 pounds;
Frequently flex upper trunk forward at the waist and at the knees;
Frequently rotate upper trunk to the left or right while kneeling, sitting
or standing;
Frequently push and pull objects and place arms above, at, and below
shoulder height;
Coordinate eye, hand, and foot movement in order to operate a vehicle;
Work is subject to exposure to frequent travel, extreme weather
conditions.
The City of Lubbock provides a comprehensive, cost effective, health and
welfare package. To view the employee benefits click here.
Agency
City of Lubbock
Address
1314 Avenue K
Lubbock, Texas, 79401
Phone
806-775-2281
806-775-2303
Website
https:// www. mylubbock.us
