Ward Administrator

Ward Administrator Band 2

Main area

Cardiovascular & Thoracic

Grade

Band 2

Contract

Permanent

Hours

Full time

Part time

37.5 hours per week (Minimum 7.5 hrs)

Job ref

188-AC5506

Site

Southampton General Hospital

Town

Southampton

Salary

£20,270 - £21,318 pa

Salary period

Yearly

Closing

31/01/2023 23:59

Interview date

17/02/2023

Job overview

An exciting opportunity has arisen within the Cardiovascular and Thoracic care group for a ward clerk. The post holder will provide a comprehensive administration service as part of a team of ward clerks. This is a very busy role and we are therefore looking for someone enthusiastic and excited to take on a new challenge.

You will work within D2 Cardiac Surgical speciality to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

We are looking for individuals with excellent communication skills, the ability to work well under pressure and a desire to provide a first class service for patients and clinical teams.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

In this role, you'll be responsible for the clerical and admin support to the D2 ward, supporting clinical staff and answering telephones. You will be the receptionist for patients, relatives and visitors.

You will be self-motivated, able to manage your own workload and work well in a team.

You will file patients notes, collect stationery and keep the hospital IT systems up to date with patient location

What we're looking for

Previous experience would be useful but not essential; you should refer to the person specification for more information

Additional information

Interviews will be held on Friday, 17th February 2023

Should you have any queries, please use the contact details below to get in touch.

Person specification Qualifications / training required Essential criteria

Literacy and numeracy skills, demonstrable to GCSE (or equivalent) standard

Good keyboard skills and basic computer literacy skills

Desirable criteria

Experience of using eCaMIS

Previous or relevant experience necessary Essential criteria

Experience in a busy working environment

Desirable criteria

Office experience

Previous hospital or health service experience

Aptitudes and skills required Essential criteria

Attention to detail

Excellent communication / telephone skills

Good organisational skills

Able to deal with large amounts of paperwork

Enjoys face-to-face contact with people

Remain calm in a crisis

Able to prioritise workload

Desirable criteria

PAS user

Special requirements of the post Essential criteria

Ability to work autonomously and as part of a team

Professional appearance

Flexibility, reliability and initiative

Able to cope with deadlines

Enjoys working as a member of a team

Can cope with a wide range of people and stressful situations

An understanding of confidentiality issues

Friendly, approachable and sympathetic manner

Demonstrable customer care skills

Desirable criteria

Flexible with working hours

Previous experience within a ‘customer care' role

Values and behaviours Essential criteria

Patients First

Always Improving

Working Together

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

Head to our careers portal thinkuhs.co.uk where you'll find information about:

- Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

Getting to work - our travel promise

Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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Employer certification / accreditation badges Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job Description (PDF, 536.5KB)

Personal Specification (PDF, 211.3KB)

Apply online now

Further details / informal visits contact

Name

Shelley Panks

Job title

Senior Ward Clerk

Email address

[email protected]

Telephone number

023 8120 6473

If you have problems applying, contact

Address

 If you have problems with the

online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

Telephone

 01629 690826