User Services Advisor
In order to be considered please provide a thorough and complete application.
Clearly document your experience as it relates to the "Essential Duties
and Responsibilities" section of the posting in the “Employment” section
of the application. We evaluate your experience based on this information.
Clearly outline dates of employment and select whether it is part time or
full time employment (full time is 40 or more hours per week).
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Posting Details
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Position Information
Job Title User Services Advisor
Posting Number F005492
Position Status Full Time
Assignment Length This field only applies to Faculty
Grant Funded No
Category Computer Services
Class Code 42
Pay Rate $24.75
Location District
Department DT IT Business Administration
Job Summary
Reporting to the Manager of User Services, the User Services Advisor is
responsible for installing, modifying making minor repairs to microcomputer
hardware and software systems, and provides technical assistance and training
to system users.
Primary Duties and Responsibilities
Essential Performance Requirements
Provides technical support and customer service to end users
Troubleshoots, diagnoses and resolves Tier 1 & Tier 2 service and support
requests
Enters, maintains and responds to support/task tickets using the ITSM
system
Researches solutions using available information resources
Advises user on appropriate action, walk customers through problem solving
process
Identifies and prioritizes situations requiring urgent attention
Escalates unresolved queries to the next level of support
Tracks and routes problems and requests and document resolutions
Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a
work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions
sponsored through Tarrant County College (TCC)
Supports the values of the College: diversity, teaching excellence,
student success, innovation, and creativity and service to the College
Supports the mission, values, and goals and principles of the College
Supervision
Works under the general supervision of the Manager of User Services
Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties does
not exclude them from the position if the work is similar, related or a
logical assignment to the position. The job description does not constitute an
employment agreement between the employer and employee and is subject to
change by the employer as the needs of the employer and requirements of the
job change.
Required Minimum Qualifications
Associate's degree or 60 college hours and two (2) years of working
experience related to the Essential Performance Requirements; or an
equivalent combination of education and experience
Preferred Qualifications
Bachelor's degree
Experience working in higher education
Knowledge, Skills and Abilities
Knowledge of computer systems and problem-solving techniques
Skilled in excellent customer service and interpersonal skills with
diverse populations
Skilled using applications and enterprise systems, including word
processing, spreadsheet, and presentation software
Ability to work effectively in a collaborative environment and a setting
that is diverse and urban
Ability to think critically to effectively solve and communicate problems
in a fast-paced environment where the demands for work are varied, and
unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy,
procedure, practice, and existing regulations
Ability to delegate work appropriately to faculty and staff to meet
College and campus deliverables
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential duties and responsibilities.
Special Instructions Summary
Posted 04/24/2023
Posting Contact Summary
Should you have questions specific to this position please contact the
following individual
Contact Homer Hensley
[email protected]
Applicant Documents
Required Documents
Resume / Curriculum Vitae
Optional Documents
Cover Letter
Unofficial Transcripts
Certification / License
Posting Specific Questions
Required fields are indicated with an asterisk ().
Please select the highest level of education you have completed.
High School Diploma / GED
60 or more College Credit Hours
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate Degree
None of the above
Please list any certification or licensure you have that is directly related to this position.
(Open Ended Question)
How many years of working experience do you have related to the Essential Performance Requirements?
None
Less than 1 year of experience
1 year of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
Please describe your experience (responses are used to determine eligibility).
(Open Ended Question)
How many years of experience do you have working in Higher Education?
Less than 1 year of experience
1 year of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
None
How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
Advanced
Intermediate
Beginner
None
How would you rate your experience with web-based software?
Advanced
Intermediate
Beginner
None
How long have you been in your current role with TCC?
Less than 6 months
More than 6 months
I am not a current TCC employee
I am a current TCC student employee
