Telecommunications Specialist

Posting Details

Title Information

Minimum Salary or Salary Range $31,620 Position Details

Position Information

Posting Number NC1252023

Working Title Telecommunications Specialist Department Org 123000 - University Police Why should you work at UCA?

We are excited that you are considering joining the UCA Family—the faculty, staff, students and alumni who make the University of Central Arkansas a great place to work!

At the University of Central Arkansas, we value our employees striving to maintain a work-life balance. We realize that this affects the overall well- being of employees, while learning to prioritize challenging work and the ability to make a difference. Participation in university-wide remote work days may be available for certain positions. Training is provided on systems or job-specific software, and tools are available supporting professional and personal development. The benefits package allows you to customize your benefits to meet your current needs, and the ability to adjust them as your priorities change. This includes university contributions to health, dental, life and disability insurance, 80% tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a retirement program with university contributions of 10% of employee salary. Also available are health and wellness incentives, as well as access to sports and cultural activities on campus for the family, free gym membership (HPER) and equipment rentals.

Position Summary

The Telecommunications Specialist is responsible for performing emergency and non emergency dispatch and/or communication services.

Job Duties and Responsibilities

Utilizes radio communications to dispatch officers; answers radio calls from field officers; receives and delivers information. Provides direction and guidance to callers reporting incidents and emergencies until first responders arrive; calms and reassures the public during critical incidents, and provides responding units with appropriate information to maintain officer safety and provide for efficient delivery of services.

Answers inquiries at the service windows; hears complaints and directs the public to appropriate staff; analyzes reported problems and determines appropriate corrective action.

Provides students, employees and the public with general information regarding University operations and regulations; provides information regarding traffic and parking control; coordinates requests for motorist assistance; coordinates access to facilities; provides information regarding University events.

Alerts officers to status of subjects detained in the field; advises of stolen vehicles; confirms warrants through Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) computer terminals; and authorizes arrests based on automated systems information.

Researches information for officers involved in field incidents regarding suspect wants and warrants and criminal history through the Arkansas Crime Information Center terminals; maintains strict security of terminals and ensures compliance with federal and state requirements; provides vehicle information; receives training and certification to operate NCIC/ACIC terminals.

Maintains required information regarding officer activity and criminal incidents, call status and location of officers in the field for efficient allocation of patrol units, and prepares and distributes shift logs. Processes technical and legal reports such as crime, special, medical, accident, and incident reports. Maintains records and logbooks as required.

Coordinates the allocation of appropriate resources to reported housing and physical plant problems; assists in coordinating the University severe weather/disaster preparedness plan; makes appropriate contacts and maintains records necessary to communicate maintenance and public safety hazards to the housing and physical plant departments; follow-up on problems calls to ensure proper and timely departmental response.

Maintains current knowledge of police and public safety dispatching methods and practices; emergency dispatching procedures; automated criminal justice and law enforcement data systems; and Federal Communications Commission regulations.

Performs other related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of communications procedures and federal rules and regulations concerning radio transmissions.

Knowledge of modern police communications methods.

Ability to operate communications equipment.

Ability to independently analyze situations and quickly identify appropriate action.

Ability to work under periods of stress and cope with emergency or other situations firmly, courteously and tactfully.

Knowledge of severe weather situations and actions to be taken.

Ability to operate a variety of computer terminals with general keyboarding aptitude.

Ability to conduct analyses, organize data, develop automated records programs, and familiar with internal file maintenance programs.

Good social and general intelligence with the ability to communicate effectively both orally and in writing.

Ability to maintain logs and records, both written and on computer, accurately and clearly.

Ability to perform multiple tasks.

Ability to work nights, weekends, overtime and holidays as assigned

Skills Considered Essential for Success

-Knowledge of the organization and administration of higher education. -Knowledge of state, federal, and university rules, regulations and procedures. -Ability to work in a diverse and dynamic environment. -Ability to work collaboratively and independently with common goals as a part of a team. -Ability to make sound judgments and assist in resolving student concerns. -Effective interpersonal communication, writing, and organizational abilities. -Civility in all interactions of a public or confidential nature. -Demonstrate follow-up contacts and consultations in a timely manner.

Required Education and/or Experience

The formal education of a high school diploma is required. Must be a citizen of the United States of America. Must be able to obtain Arkansas Crime Information Center (ACIC) terminal certification at levels required by the Department. Must be able to meet minimum training standards established by the Police Department. Must be able to pass both a personal and criminal history background investigation. Must not have been convicted of a felony crime or disqualifying misdemeanor crime.

Preferred Education and/or Experience

One year experience as a dispatch operator within a public safety agency.

University, Campus, and Community Description

Thank you for your interest in employment at the University of Central Arkansas. Founded in 1907, UCA has an enrollment of more than 10,000, of which more than 15% are graduate students. The university offers more than 90 undergraduate and 60 graduate certificate and degree programs, including doctoral programs in five disciplines. The undergraduate student body consistently scores above the national average on the ACT exam. UCA is proud of its tradition of teaching excellence and its contributions in research, scholarship, and creative activities. UCA seeks to attract students and employees that are dedicated to building a culture of diversity, belonging, inclusion, and equity.

Desired start date 03/01/2023

Position Summary and Qualifications

License(s)/Certifications

Physical Demands Checklist Sitting, Kneeling, Standing Physical Exertion Administrative Work - Exerting up to 10 pounds, Light Work - Exerting up to 20 pounds

Posting Detail Information

Background Check Statement

This position may be subject to a pre-employment criminal, sex-offender registry, financial history background check and drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UCA EEO Statement

The University of Central Arkansas is an affirmative action/equal opportunity institution dedicated to attracting and supporting a diverse student, faculty and staff population through enhanced multicultural learning environments and opportunities. In keeping with its nondiscrimination policy in employment, admissions and other functions and programs, the university considers employees and students on the basis of individual merit and will not discriminate against a person on the basis of gender, race or color, ethnicity, religion, spiritual beliefs, national origin, age, familial status, socioeconomic background, sexual orientation, disability, political beliefs, intellectual perspective, genetic information, military status, or other factors irrelevant to participation in its programs.

Open Date 02/14/2023 Close Date Open Until Filled Yes Special Instructions to Applicants

Provide a cover letter, resume and contact information for three professional references.

Posting Supplemental Questions

Required fields are indicated with an asterisk ().

Are you currently certified by the Arkansas Crime Information Center?

Yes

No

Have you ever worked as a communications specialist / police dispatcher at another law enforcement agency?

Yes

No

Have you ever been fired or asked to resign from any place of employment?

Yes

No

Have you ever applied, successfully or unsuccessfully, for another position with any law enforcement agency?

Yes

No

Have you ever been the subject of any judicial or non-judicial disciplinary action while in the Military, National Guard, or Military Reserves?

Yes

No

Have you ever been arrested, taken into physical custody, been issued a misdemeanor citation (exclude traffic citations), or convicted of any crime? (The fact that your record may have been affected by a sealing, an expungement, a release, or a pardon has specific implications as to how you answer this question.)

Yes

No

As an adult, have you ever been placed on probation by any court?

Yes

No

Are you now or have you ever been involved as a defendant in any civil court action?

Yes

No

Either as an adult or a juvenile, have you EVER been detained for investigation, held on suspicion, questioned, fingerprinted, arrested, indicted, criminally charged, or convicted of any misdemeanor or felony offense in this state or in any other legal jurisdiction (including offenses punishable under the Uniform Code of Military Justice)?

Yes

No

Have you ever been placed on court probation as an adult?

Yes

No

Applicant Documents

Required Documents

Resume

Cover Letter/Letter of Application

Optional Documents

Veteran's Documents

Additional Documents

Unofficial Transcripts

Other Transcripts

Other Document

License or Certification