Position InformationPosting Number S-3099
Position Number 68580 Type of Recruitment External Position Title TECHNOLOGY MANAGER I/II/III Position Summary
As technical support staff, this position performs installation and maintenance of software and associated hardware and ensures operational health and security of computing infrastructure for many University units and personal devices of students, staff and faculty. As a member of the technical support team, this position may develop emphasis in supporting specific units and technologies, but jointly supports all parts of the operation. The position helps manage technical support tickets to completion, assists with the creation of problem resolution and escalation procedures, and is part of the professional technical staff assisting in the design and implementation of new technologies and processes. As this position progresses through the levels, direct responsibilities and independent work are increased. These include independently developing project plans and providing recommendations, leading cross functional teams and becoming a subject matter expert for technology, and assuming full responsibilities for the strategic execution and operation of technologies and systems.
Technology Manager I: Bachelor's degree or equivalent combination of education and related experience. Work or internship experience related to the duties and responsibilities of this position. Proven customer service skills and attention to detail. Demonstrated ability to augment and improve professional and/or technical skills and competencies while working under immediate to general supervision. Demonstrated ability to grasp professional-level knowledge and concepts of technology field while working in a progressive learning mode on problems and issues of limited scope. Ability to assist with a broad range of technology inquiries and requests and to work with a variety of individuals and groups. Willingness to work outside normal business hours if necessitated to complete job duties. Ability to perform the essential functions of the job. Technology Manager II: All requirements of Technology Manager I plus: Three years of progressively responsible related experience. Established professional and/or technical skills and competencies working under general to minimal supervision. Demonstrated application of professional-level knowledge and technical skills to resolve moderately complex and varied problems regarding software, hardware, and infrastructure. Demonstrated progressive independence of work and increased scope of responsibility. Ability to respond independently to a broad range of technology inquiries and requests and to work with a variety of individuals and groups. Demonstrated ability to leads projects of moderate scope and complexity. Technology Manager III: All requirements of Technology Manager II plus: Five years of progressively responsible experience. Demonstrated expert level professional and/or technical skills and competencies working independently or with minimal supervision. Demonstrated initiative in applying comprehensive knowledge and high level technical skills to resolve advanced and complex issues regarding software, hardware, and service management. Demonstrated success in leading projects of high scope and complexity.
Experience working in higher education. Proficiency in Microsoft networking and management technologies, including Windows Server roles, Configuration Management, and InTune. Proficiency in Mac configuration and management technologies, including Munki, Jamf, and Apple School Manager. Proficiency in one or more programming or scripting language, such as Python, PowerShell, AppleScript, or JXA. Demonstrated expertise in delivering service to multiple, distant locations, and a remote workforce.
Duties & Responsibilities
Technology Manager I: Under direct supervision: Follows standard practices and procedures in analyzing situations or information for which answers are available or can be obtained. Participates as a project team member with limited responsibility. Responds to a variety of inquiries and issues, escalating to manager or higher-level workers as appropriate. Assists with the management of availability and security of technology. Installs and configures PC and Mac computers and associated peripherals. Installs and configures operating system and ancillary utility software. Tests and deploys operating system and application patches. Designs and implements automatic software distribution techniques. Assists in implementing security procedures for client devices. Coordinates business financial transactions with University accounting offices and outside vendors. Maintains system documentation. Manages, supervises, and mentors tech support personnel; adjusts personnel as necessary. Maintains safety procedures for electrical & biological hazards that are encountered during technology repairs, and educates support personnel in identifying, avoiding, and mitigating such hazards. Independently completes trainings required by partnered technology vendors and achieves vendor certifications most relevant to assigned duties. Other duties as assigned. Technology Manager II: All duties and responsibilities of Technology Manager I, although performed under limited supervision, plus: Administers and assists in the design of computer management processes. Assists in the day-to-day management of the Active Directory infrastructure. Assists in the day-to-day management of various technologies. Provides leadership in systems development and implementation as project manager. Provides support for applications and system security, backups, and recovery. Performs cost analysis and research related to new project designs and plans for purchases. Defines logic requirements for systems programming. Defines requirements for improving or replacing systems, makes recommendations. Manages and negotiates business and tech support relationships between local team, University business offices, and outside vendors. Informs management of problems and exercises judgment to resolve these problems and determines appropriate action. Provides recommendations regarding problems/issues outside the bounds of defined procedures and practices. Responds to inquiries, provides training, and provides direction to peers and colleagues. Makes independent decisions regarding tech support personnel and operations. Develops deep technical skillsets in the students. Technology Manager III: All duties and responsibilities of Technology Manager II, although performed under very minimal to no supervision, plus: Assists with long-term planning for the entire technical support team. Automates and/or streamlines day-to-day tasks by developing applications and using scripting tools. Regularly makes decisions that optimize outcomes in area of expertise. Provides input into institutional policy and direction within subject matter expertise. Uniformly acts as a mentor and role model for peers. Functions as a “go to” for technology issues and solutions. Leads cross functional teams and is a subject matter expert for division-level technology. Provides the recommendations and takes full responsibilities for the strategic execution and operation of technologies and systems. If managing students, this person would be expected to develop training programs for highly technical student workers and act as a mentor for students and help position them for technical career success.
Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Please review the CMU Leadership Standards prior to submitting your application.
Employee Group Professional & Administrative -Salary Staff Pay Level Pay Range $50,000 - $75,000 Division President Department Auxiliary Computing - OIT Position Status Regular Position End Date Employment Status Full-Time FTE 1.0 Position Type 12 month Weekly Work Schedule M-F 8-5 with evenings and weekends as required. Location Mount Pleasant, MI About the Department About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid- American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small- town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https: // www. cmich.edu/offices-departments/ OCRIE).
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CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.
CMU's Title IX Coordinator can be reached at: Phone: 989-774-3253 Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: [email protected]
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