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General description

The Institute of Chemical Research of Catalonia (ICIQ) is seeking an IT HelpDesk Technician for the IT Unit to cover a paternity leave.

ICIQ is committed to performing excellent research at the frontier of knowledge in the broad area of chemistry (Catalysis, Artificial Photosynthesis, Activation of Small Molecules, Photovoltaics, Functional Molecular Assemblies and Chemical Biology, from either theoretical or experimental perspectives). The institute also aims at training the future generation of scientists by offering high-quality educational programmes to master, PhD students and postdoctoral researchers (Full details on https:// www. iciq.org/).

Our mission is to lead, from the vantage point of molecular science, cross- strategies for solving major social and economic challenges, such as climate change and sustainable supply of energetic and raw materials, thereby contributing to the establishment of a knowledge-based economy and improving citizens' quality of life in our influence area.

Responsibilities

Under the supervision of the IT Unit and with the collaboration of IT Team, the applicant responsibilities will include:

  • Attention and support (office, over the phone and remote) to all users in level 1 incidents
  • Hardware and software support on user computers and laboratory equipment computers.
  • Accounts management in Active Directory, Exchange and Office365. Setting up accounts for new users and deregistration and cancellation of old accounts.
  • Ticketing tool management for user incidents level 1
  • Management of orders for computers equipment (keyboards, mice, toners, webcams, cables, etc …)
  • Software installation on user equipment.
  • Equipment layout
  • Installation of new workstations and PCs (Windows Workstations, Mac Os Computers)
  • Inventory of all the workstations at the Institute
  • IT Support for Seminars, Doctoral Thesis and Multimedia Events
  • Support, installation and troubleshooting with Laser Printers
  • Management of the printer's consumables and toners
  • Management and maintenance of computer loan and computers in Meeting Rooms
  • Provide a welcome session, orientation and guidance to new users/workers with their workstations.
  • Other specific technical tasks.
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