Technical Coordinator II

Technical Coordinator II

City Logan Campus

Posted Date 3 hours ago(2/14/2023 11:25 PM)

Requisition ID

 2023-6166

# of Openings

 1

Job Locations

 US-UT-Logan

Category (Portal Searching)

 Customer Service/Support

Position Type

 Benefited Full-Time

Job Classification

 Non-Exempt

Percent of Time or Hours per Week

 40 hours per week

College

 Executive Vice President

Department

 Digital Learning & Innovation

Advertised Salary

 $35,000 minimum commensurate with experience plus excellent benefits

Telework Eligible

 No

Overview

This is a full-time position dedicated to the support of Zoom connect courses, classrooms, and facilities, primarily during evening hours.

Responsibilities

Broadcast Support (60%) – Assist facilitators in troubleshooting IVC/Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist all IVC/Zoom events including evening and weekend and attending to any problem's faculty may have. Primary IVC/Zoom technical support point-of- contact for facilitators and faculty in the evenings.

Classroom Maintenance (15%) – Assist in performing regular equipment tests and maintenance in IVC/Zoom classrooms to ensure equipment is working properly. Ensure IVC/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc…). Assist with classroom installations as needed.

Training (15%) – Assist with the training of facilitators, including training new facilitators and keeping online training resources up-to- date.

IVC Material Distribution (5%) – Work with staff in distributing and collecting student classroom materials to approved facilitators and proctors in a secure and professional manner while maintaining student confidentiality and security of materials and exams.

Unscheduled Broadcast Facilitation (2.5%) – Serve as facilitator for non-classroom broadcasts (e.g. Provost events, special lectures, etc.) as needed.

Facility Support (2.5%) – Assist with the security of facilities and personnel during evening hours (5 – 11 pm).

Qualifications

Minimum Qualifications:

A combination of 4 years of experience and/or education.

Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint).

Preferred Qualification:

Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc).

Knowledge, Skills, and Abilities:

Ability to maintain a professional manner while providing a friendly service.

Ability to interact professionally and patiently with students, faculty and administrators.

Ability to work independently.

Demonstrated strong verbal and written communication, analytical skills and problem-solving skills.

Required Documents

Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Cover Letter to be typed/pasted at the end of your application

Document size may not exceed 10 MB.

Advertised Salary

$35,000 minimum commensurate with experience plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah's land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU's statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master's and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university's ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at [email protected]

USU Land Acknowledgment

Please visit our website to learn about Utah State's land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non- discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, [email protected], Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, [email protected], Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https: // equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, [email protected]

U.S. Department of Education, Denver Regional Office, 303-844-5695, [email protected]

updated 11/2022