Team Leader, Infrastructure/CRM Applications

University of Melbourne
November 22, 2022
Offerd Salary:$129,154 – $134,374
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Team Leader, Infrastructure/CRM Applications

Job no: 0037115 Location: Parkville Role type: Full time; Continuing Department: Business Services Salary: UOM 9 – $129,154 – $134,374 p.a. plus 17% super (pro rata for part-time)

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About Business Services Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

About the Role As Team Leader, Infrastructure/CRM Applications (ICAT), you will be responsible for the support, lifecycle management and some development of all applications within the Enterprise Applications team within Business Services. You will manage a team conducting application and infrastructure support, application and platform lifecycle activities, technical consultancy and transition activities for new projects. The team is responsible for a large portfolio of In-house developed, commercial of the shelf and SaaS applications running in both production and non-production environments within the University of Melbourne.

Responsibilities include:

  • Manage, escalate and resolve support incidents according to service level expectations, using development, testing, and production support tools
  • Assess the impact of change to supported services and contribute to the development of change implementation schedules, support models, technical and operational documentation and delivery plans.
  • Provide technical and operational consultancy to Project teams and implement effective transition plans for new or changed services.
  • Proactively manage the application and platform lifecycle, ensuring that they are current, have latest features and meet security requirements.
  • Work closely with development teams to deliver new and enhanced services in according with the teams' delivery process.
  • About You To be successful in this role, you will have high management skills that assist you in providing support and mentoring colleagues within your team. Your organisational skills will ensure that assigned tasks are completed effectively and efficiently when it comes to your individual workload. You will strive and contribute to a highly motivated team who constantly ensure service excellence standards are met. You will have experience across a wide range of technologies, application frameworks application platforms and networks and be able to adapt to emerging technologies. You will have a continuous improvement mindset, and take opportunities to reduce and remove technical debt in the application portfolio.

    You will also have:

  • Postgraduate qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training
  • Significant supervisory management experience in a complex organisation, preferably within the Higher Education Sector
  • ITIL qualifications with service management experience in a complex operational environment
  • You will have broad experience across technologies, networks, infrastructure, applications and application frameworks
  • Knowledge and experience in Agile Methodologies and tools
  • About the University The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

    Benefits of Working with Us In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

  • Flexible working arrangements, generous personal, parental and cultural leave
  • Competitive remuneration, 17% super, salary packaging and leave loading
  • Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
  • Discounts on a wide range of products and services including Myki cards and Qantas Club
  • Career development opportunities and 25% off graduate courses for staff and their immediate families
  • To find out more, visit https: //

    Be Yourself We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

    Join Us! If you feel this role is right for you, please apply with your CV and cover letter outlining your interest and experience. Please note that you are not required to provide responses against the selection criteria in the Position Description.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at

    Applications close: Monday 28 November 11:55 PM AUS Eastern Standard Time


    Advertised: 22 Nov 2022 12:05 AM AUS Eastern Daylight Time

    Applications close: 28 Nov 2022 11:55 PM AUS Eastern Daylight Time

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